Alert Plumbing & Sewer

The reviews can be broadly categorized into two distinct sentiments: positive and negative.Positive Feedback: - Many reviewers express praise for Ed, highlighting his expertise and dependability. For instance, customers found his availability impressive, particularly for same-day service. - The quality of workmanship is noted as a strong point; several customers described their satisfaction... Read more

The reviews can be broadly categorized into two distinct sentiments: positive and negative.Positive Feedback: - Many reviewers express praise for Ed, highlighting his expertise and dependability. For instance, customers found his availability impressive, particularly for same-day service. - The quality of workmanship is noted as a strong point; several customers described their satisfaction with finished projects, such as faucet installations and toilet repairs. - The company is often recommended for smaller, routine plumbing needs based on favorable price points and efficiency in service delivery. One customer even referred to Ed as being "like family."Negative Feedback: - A significant portion of the reviews raised issues regarding the pricing structure. Complaints were made about perceived overcharging and lack of transparency in costs, particularly for larger jobs, suggesting a feeling of being taken advantage of. - Many customers reported poor communication after initial estimates or service calls. This lack of follow-up created negative experiences, leading to feelings of frustration and distrust towards the company's commitment to follow through on their promises. - Specific allegations of unprofessional conduct and deceit were also voiced, with some customers feeling scammed or abandoned after payments were made. This has severely tainted their overall view of the business. In conclusion, while Alert Plumbing & Sewer provides satisfactory service for smaller tasks with a few loyal clients advocating for the company, significant negative feedback about communication and pricing needs urgent attention to improve their overall customer perception and service reliability. The company might benefit from addressing the complaints regarding larger scale projects and enhancing customer communication to ensure a more consistent and trustworthy experience for all clients. Read less