A-1 Suburban Plumbing

Negative Customer Service Experiences: A consistent theme across the reviews is the perceived unprofessionalism and rudeness of the customer service team, particularly from one scheduler named Tracy. Reviewers reported encounters where their inquiries were met with hostility or indifference, significantly impacting their willingness to continue with the service.Issues with Scheduling and Communica... Read more

Negative Customer Service Experiences: A consistent theme across the reviews is the perceived unprofessionalism and rudeness of the customer service team, particularly from one scheduler named Tracy. Reviewers reported encounters where their inquiries were met with hostility or indifference, significantly impacting their willingness to continue with the service.Issues with Scheduling and Communication: Many customers complained about missed appointments and lack of communication regarding service schedules. Instances of technicians arriving without proper equipment or needing to reschedule multiple times added to customer frustration.Problems with Work Quality and Billing Practices: Several reviews mentioned instances of overcharging or dissatisfaction with the quality of repairs performed. Customers reported being billed incorrectly or feeling that the services rendered were not worth the cost. There are mentions of complications arising post-service that required additional visits and repairs Read less