Spannuth Boiler

The reviews for Spannuth Boiler reveal contrasting experiences among their customers. On one side, several reviews indicate appreciation for the quality of work performed by Spannuth, particularly regarding installations and repairs. Customers noted that the technicians were experienced, friendly, and provided valuable guidance on optimal equipment usage, leading to high satisfaction levels in tho... Read more

The reviews for Spannuth Boiler reveal contrasting experiences among their customers. On one side, several reviews indicate appreciation for the quality of work performed by Spannuth, particularly regarding installations and repairs. Customers noted that the technicians were experienced, friendly, and provided valuable guidance on optimal equipment usage, leading to high satisfaction levels in those instances. The competitive pricing for significant services like a hot water heater installation stands out positively, with one reviewer mentioning a substantial saving of $3,000 compared to rival bids. However, there is a significant volume of negative feedback, primarily focused on customer service challenges. Multiple reviewers expressed frustration with the company's responsiveness; difficulties in reaching customer service representatives, both through phone calls and emails, were highlighted. Additionally, scheduled job appointments encountered delays and lacked prompt communication, which frustrated some customers. The voicemail ambiguity and the tone of responses from employees were also noted as points of contention, hinting at a need for better training in customer service protocols. In summary, while Spannuth Boiler demonstrates strong technical performance and competitive pricing, significant issues regarding communication and service scheduling persist, suggesting the company needs to enhance its customer service operations to align with their technical strengths and customer expectations. Read less