Fernandez Sewer & Plumbing

Fernandez Plumbing shows mixed performance across dimensions. Professionalism scores 72 based on 5 mentions, reflecting punctuality and communication strengths (Omar's advance notification, timely arrivals) offset by serious responsiveness failures (long callback delays, disorganization). Pricing is problematic at 58 based on 4 mentions—while some customers praised fair pricing and honesty, othe... Read more

Fernandez Plumbing shows mixed performance across dimensions. Professionalism scores 72 based on 5 mentions, reflecting punctuality and communication strengths (Omar's advance notification, timely arrivals) offset by serious responsiveness failures (long callback delays, disorganization). Pricing is problematic at 58 based on 4 mentions—while some customers praised fair pricing and honesty, others reported overcharging and taking advantage of customers on simple jobs. Project completion scores 65 based on 5 mentions, with critical failures including incomplete drain work, missed inspector appointments, and declining service quality over time. Experience scores 80 based on 3 mentions, showing solid technical capability when work is completed. The company demonstrates competence but suffers from inconsistent execution, poor communication, and pricing concerns that undermine customer trust. Read less