UNDER the SUN Heating-Cooling

The review indicates that the customer experienced a positive initial interaction during the HVAC systems replacement process, suggesting that the company's installation services are competent and effective. However, this positive sentiment was overshadowed by negative feelings stemming from poor post-installation support. The customer's concerns about inadequate communication from a representativ... Read more

The review indicates that the customer experienced a positive initial interaction during the HVAC systems replacement process, suggesting that the company's installation services are competent and effective. However, this positive sentiment was overshadowed by negative feelings stemming from poor post-installation support. The customer's concerns about inadequate communication from a representative named Ray to address an issue with one of the units highlight a critical area for improvement in customer service. Common findings include: 1. Positive Installation Experience: Customers feel satisfied with the quality of installation work, indicating that the technical skills of the team meet expectations. 2. Poor Communication: There is a notable concern about follow-up and customer support after the work is completed, particularly in addressing warranty issues or necessary repairs. 3. Customer Frustration: The inability to resolve issues promptly has a significant impact on customer satisfaction, suggesting that timely support is just as crucial as the installation itself. Overall, while the technical performance of UNDER the SUN Heating-Cooling has been well-received, the ongoing customer support needs enhancement to fully satisfy their clientele. Read less