Infinity Sewer & Drain

The reviews indicate a significant divide in customer experiences with Infinity Sewer & Drain. Several customers commended the company for its quick responses, polite staff, and high-quality work. Specific praise was directed towards Jeff, a notable employee, for his patience and thoroughness in assessing plumbing problems and explaining options. Positive reviews highlight successful emergency res... Read more

The reviews indicate a significant divide in customer experiences with Infinity Sewer & Drain. Several customers commended the company for its quick responses, polite staff, and high-quality work. Specific praise was directed towards Jeff, a notable employee, for his patience and thoroughness in assessing plumbing problems and explaining options. Positive reviews highlight successful emergency responses to urgent plumbing issues, with some customers reporting efficient and effective services at reasonable prices. On the contrary, negative experiences often revolved around inadequate follow-up service, lack of communication, and perceived overcharging. One review described a serious situation where a dialysis facility was left unattended due to a contract confusion, highlighting a potential lack of professionalism in critical scenarios. Multiple customers noted difficulties in reaching the company for service follow-ups, which left them feeling disregarded. Common themes include: - Reliability of Service: Mixed experiences regarding whether promised follow-ups and repairs were delivered. - Customer Communication: Positive reports for initial contact and immediate assistance contrasted with post-service communication problems. - Pricing Concerns: Some found the pricing fair for the quality of work, while others perceived it as exorbitant for unsatisfactory outcomes. Overall, while Infinity Sewer & Drain shows potential for quality service, their inconsistent reliability and communication issues might deter future clients seeking dependable plumbing solutions. Read less