Overview of Company Customer Sentiment Analysis in January
Over the last month, Hayes Mechanical has received a mix of reviews, showcasing a notable divide in customer satisfaction. Many customers expressed frustration regarding high pricing, unexpected charges, and poor communication, leading to feelings of being scammed. Specific incidents revealed dissatisfaction with the quality of workmanship, extended wait times for service, and inadequate problem r... Read more
Over the last month, Hayes Mechanical has received a mix of reviews, showcasing a notable divide in customer satisfaction. Many customers expressed frustration regarding high pricing, unexpected charges, and poor communication, leading to feelings of being scammed. Specific incidents revealed dissatisfaction with the quality of workmanship, extended wait times for service, and inadequate problem resolution. Despite the negative feedback, there are several positive mentions, particularly concerning individual technicians who demonstrated competence and customer care. Some long-term clients appreciated the company for its local presence and commitment to the community. However, the overwhelming sentiment leans towards negative due to multiple reports of dissatisfaction with service and costs. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews present a troubling portrait of Hayes Mechanical, particularly regarding their service delivery, transparency, and pricing. A significant number of customers reported issues with incomplete or poor-quality work, which resulted in needing to hire alternative service providers to rectify the problems caused by Hayes. Reviews highlighted repeated instances of miscommunication, lack of fol... Read more
The reviews present a troubling portrait of Hayes Mechanical, particularly regarding their service delivery, transparency, and pricing. A significant number of customers reported issues with incomplete or poor-quality work, which resulted in needing to hire alternative service providers to rectify the problems caused by Hayes. Reviews highlighted repeated instances of miscommunication, lack of follow-up, and seemingly indifferent service staff, leading to frustration and dissatisfaction among customers. Several customers remarked on the high costs associated with service, including unexpected charges and a lack of clear pricing or estimates before work commenced. This perception of inflated pricing has contributed to a sentiment of mistrust, with many expressing feelings of being overcharged for minimal service. Reports of significant bills for simple repairs, such as changing a filter, were prevalent, with some customers suggesting that the company capitalizes on clients Read less