Do Right Rooter Drain Specialists

The reviews illustrate a polarized sentiment regarding Do Right Rooter Drain Specialists. Positive feedback often mentions the ability to provide quick responses to plumbing issues, quality workmanship, and informative customer service. David, a mentioned employee, received specific commendations for his patience and clarity in explaining plumbing issues, which shows that some aspects of customer ... Read more

The reviews illustrate a polarized sentiment regarding Do Right Rooter Drain Specialists. Positive feedback often mentions the ability to provide quick responses to plumbing issues, quality workmanship, and informative customer service. David, a mentioned employee, received specific commendations for his patience and clarity in explaining plumbing issues, which shows that some aspects of customer interaction were handled well. Customers appreciated the financing options as an added benefit. Conversely, negative experiences significantly overshadowed these highlights for some reviewers. Many expressed frustration due to missed appointments without any prior communication, which caused major inconveniences. This lack of professionalism led to a strong recommendation against using the service. Additionally, concerns regarding pricing were prevalent, with some reviewers feeling they were overcharged and lacked the knowledge of industry standards to challenge the costs effectively. Some common themes among the reviews include:Timeliness and Availability: While some customers praised the quick service, others highlighted issues with appointments being missed altogether.Quality of Work: Positive notes were consistently found regarding the quality of the plumbing work completed.Customer Communication: Mixed reviews on communication suggest a need for improved follow-up and transparency, especially in regard to billing practices.Pricing Concerns: A recurrent theme was dissatisfaction with perceived overpricing, pointing to a potential lack of transparency in their pricing policy. Overall, while there are positive aspects of the services offered by Do Right Rooter Drain Specialists, significant areas for improvement exist regarding reliability and pricing transparency. Read less