A-Ability Plumbing & Sewerage Company

The reviews present a diverse picture of customer experiences with A-Ability Plumbing & Sewerage Company.Positive Experiences: Several reviewers expressed strong satisfaction with the promptness and professionalism of the service. Specific praises were noted for the thoroughness of technicians like Glenn, Lee, and Frank, who were recognized for their courteous behavior and deep knowledge of plumbi... Read more

The reviews present a diverse picture of customer experiences with A-Ability Plumbing & Sewerage Company.Positive Experiences: Several reviewers expressed strong satisfaction with the promptness and professionalism of the service. Specific praises were noted for the thoroughness of technicians like Glenn, Lee, and Frank, who were recognized for their courteous behavior and deep knowledge of plumbing issues. Customers appreciated quick responses, especially for urgent problems like sewer line backups and leaking pipes, contributing to a favorable overall perception of the company's service quality.Quality of Work: A number of reviewers highlighted the effectiveness of the repairs conducted by the plumbing team, with mentions of proper follow-ups to ensure issues were fully resolved. The existence of a 10-year warranty on repairs was particularly emphasized as a mark of reliability, reinforcing trust in the company's service longevity.Customer Service Issues: Despite the many positive reviews, there was a notable exception that pointed out significant issues with customer service. One reviewer expressed frustration over a failed resolution to a clogged sink and criticized the office's responsiveness, claiming a lack of care and communication after the initial service. This experience cast a shadow over the otherwise commendable service, suggesting inconsistency in how the company handles customer complaints.Recommendations: Many customers left their reviews with a recommendation to choose A-Ability Plumbing, citing reasons such as fair pricing and thoughtful service. The overall sentiment for the company could be characterized as leaning towards positive, with many expressing a willingness to return for future plumbing needs. In conclusion, while A-Ability Plumbing & Sewerage Company enjoys a solid reputation for responsive and quality plumbing services, attention to customer service and office communications could further enhance operational efficacy and customer satisfaction. Read less