TR Miller Heating, Cooling & Plumbing

Service Quality: There are numerous comments regarding the quality of service. Some customers praised individual technicians for their professionalism, quick diagnosis, and effective repairs. For example, reviews highlighted specific technicians who were friendly and knowledgeable, successfully addressing issues quickly. However, there were contrasting remarks, with many stating experiences of per... Read more

Service Quality: There are numerous comments regarding the quality of service. Some customers praised individual technicians for their professionalism, quick diagnosis, and effective repairs. For example, reviews highlighted specific technicians who were friendly and knowledgeable, successfully addressing issues quickly. However, there were contrasting remarks, with many stating experiences of perceived incompetence and dishonesty, suggesting that the quality of service can vary drastically between technicians and appointments.Pricing Concerns: Pricing has emerged as a significant concern among reviewers. Many felt that the cost for services rendered, including routine maintenance and repair, was excessively high, often coupled with upselling tactics. Customers expressed frustration at the disparity between quoted prices for parts versus what they later found available on the market, with several stating that they felt taken advantage of. This pricing issue has led to some customers warning others to be cautious and verify quotes before proceeding with the services.Customer Service Failures: Reviews frequently cited poor customer service, particularly in terms of communication and scheduling. Complaints included missed appointments, lack of notifications about delays, and unresponsiveness from customer service representatives. Customers expressed frustration over not being provided timeframes for scheduled visits and instances where technicians failed to show up without notice.Follow-up Issues: A common theme among negative reviews was the lack of follow-up after service calls. Many customers noted that, once the work was completed, there was little to no communication to ensure satisfaction or assess if there were lingering issues, leaving them feeling neglected and unvalued.Mixed Loyalty and Trust: Despite complaints, a segment of long-term customers expressed continued use of TR Miller due to past positive experiences. However, these reviews often included warnings about the recent decline they Read less