Blanton Brothers Plumbing and Sewer

The reviews collectively paint a picture of a company struggling with customer satisfaction. A few key themes emerge:Overcharging and Lack of Value: Many customers feel that they have been significantly overcharged for services. One reviewer explicitly states a $1,000 charge for a service that other companies would conduct for $200. This sentiment is echoed by multiple customers, who note that the... Read more

The reviews collectively paint a picture of a company struggling with customer satisfaction. A few key themes emerge:Overcharging and Lack of Value: Many customers feel that they have been significantly overcharged for services. One reviewer explicitly states a $1,000 charge for a service that other companies would conduct for $200. This sentiment is echoed by multiple customers, who note that the costs did not reflect the quality of work.Incompetence of Service Personnel: There are multiple mentions of inexperienced and unqualified technicians being sent to handle plumbing issues. One customer relays an experience where a young plumber was unable to diagnose the problem effectively, leading to unnecessary damage to their property. In contrast, a later visit from an experienced plumber resolved the issue quickly and efficiently. This trend indicates potential issues with the company's hiring or training practices.Poor Communication and Management Issues: Reviews frequently highlight a breakdown in communication between customers and management, particularly with a manager named Matt. Numerous customers report that their complaints and requests are repeatedly passed on without resolution, often forcing them to navigate through administrative barriers to receive assistance.Customer Discontent with Follow-up Service: Several customers express frustrations regarding the company's lack of follow-up after issues arose with the provided services. One review mentions a failed flood control system that went unaddressed, which further cemented customers' beliefs that the company avoids accountability.Disparity in Customer Experiences: While a couple of office staff members received commendations for their efforts, these positives do little to mitigate the overall negative sentiments reflected in the reviews. The sentiment underscores a significant disconnect between the potential of staff and the management failures affecting customer service outcomes. In summary, Blanton Brothers Plumbing and Sewer faces substantial challenges in customer satisfaction, primarily due to perceived financial exploitation, competence of service personnel, and ineffective management communication. These issues lead to a significant mistrust in the company's services, urging potential customers to proceed with caution. Read less