Three Rivers Plumbing

Many reviews emphasize a stark contrast in customer experiences. Several customers reported positive interactions characterized by punctuality, professionalism, and honesty about the services rendered. For example, one customer highlighted the honest diagnosis of a sump pump issue, while another noted their satisfaction with a quick repair after a mishap. However, a significant portion of the rev... Read more

Many reviews emphasize a stark contrast in customer experiences. Several customers reported positive interactions characterized by punctuality, professionalism, and honesty about the services rendered. For example, one customer highlighted the honest diagnosis of a sump pump issue, while another noted their satisfaction with a quick repair after a mishap. However, a significant portion of the reviews reflects a negative sentiment, particularly centered on customer service and pricing. Complaints include vague responses about service fees, perceived overcharging, and lengthy service times that left customers feeling taken advantage of, especially elderly clients. A review indicated that a customer felt misled after being charged $150 without resolution to their hot water issues, leading to a sense of distrust regarding the company's pricing practices. Additionally, one review mentioned a past positive experience that had soured over time, suggesting that some long-term clients feel undervalued compared to newer customers. Common themes among the dissatisfied reviews include concerns about transparency in pricing, the efficiency of service, and a sense that customer needs are not being prioritized. This has led to recommendations to research and obtain written quotes before committing to service. The disparity between customer experiences suggests that while Three Rivers Plumbing has the potential to provide quality service, there is a pressing need for the company to address its customer service strategies and pricing transparency to rebuild trust and loyalty in its clientele. Read less