Review and analyze now for company Alert Plumbing and provide the analysis in the discussed format for the following reviews: '''Joey was great. First visit looked at the problem.
Described work necessary gave a price for the repair. Next visit came prepared and got the job done.
Nice guy. Got the job done.
Thumbs up!! These guys focus on customer service and doing a great job- which is the TWO key things you want from a plumber. I hired them to take a look at my 100-year-old house plumbing, to investigate a damp patch in the basement crawlspace.
Joey and his crew IMMEDIATELY identify a hairline crack in my plumbing, help me figure out which one it was, and got me videos of the leak in action. Then they gave me their expert recommendation (you should replace the cast iron pipes, and put in a cleanout") and then worked to make that happen, despite the multiple challenges that popped up in the cramped space.
What I liked is that when they have minor mishaps (one of the crew accidentally broke a windowpane next to the pipes) Joey immediately calls me and asks what I'd like to do with it, and offered to repair it themselves- and they had a window guy come in that same day and fixed it, no extra charge. They did not hide it, or put a board up over it, or even just maybe don't mention it- I probably wouldn't have noticed til later.
Instead they were professional the entire way through, and made the process as hands-off as I wanted, and also explained and documented as much as I wanted as well. It's hard to find a good professional in areas you don't personally know well, so a good artisan tradesman is really valuable.
I'm hiring them again to replace other clay piping and extend plumbing to the back house- it's a no brainer. I had pipes under my home replaced by Ruben and his team at alert plumbing.
They were straight forward, had competitive prices, and went through all the details on what the problem was. They were recommended by a family who had a new drain pipe installed and also recommended by a friend.
Recently a family friend had a high water bill and I called Ruben. The family friend called their own plumber.
The other plumber from Yelp that didn't find any issues, but could not explain why the water bill was almost 4x times the regular bill. Ruben came by early and was able to explain why the toilet flush valve was the problem and some common sense to understand how to see and test for ourselves.
He was prompt, honest, and gave a cost vs value in terms of replacing parts on an old toilet vs installing a quality toilet that will last years. Overall I feel pretty confident having worked with him and others in our friends and family group that they are fair and professional.
They show up and act professionally much better than plumbers we had worked with in the past. Amazing service.
Ruben was at the job site within two hours of when we called and quickly surveyed our needs. The job was completed quickly and for the price quoted.
I couldn't be happier with the service and price. Absolutely recommend.
Alert Plumbing did an amazing job in a short amount of time after we experienced emergency pipe burst that caused major damage to an upstairs bathroom. Great communication, professionalism and outcome.
Next remodel we are calling them! Who knew they do more than just plumbing - serious one-stop shop that helped us seamlessly through the entire process! What can I say about Alert Plumbing? Ruben, Raul, Jose and Sidney have been incredible. Little did we know the unfortunate journey we would be on.
After a rat gnawed through a water softener hose would we discover how bad things actually were under our house. After replacing the hose, there were several wet spots under our house that followed along the sewer line.
After a repair by Sidney and a follow up check by Ruben, we learned our 70 year old cast iron sewer system was leaking in several places and the drains were clogged beyond recognition. They were plugged yet the drains somehow were flowing.
Raul and Jose have been the primary workers throughout the week removing the old cast iron pipes under the house while upgrading and updating our drains and sewer line. They have been punctual, professional and extremely respectful of our home.
Drop cloths and tarps are meticulously arranged daily and areas tarped over to not disturb clothes and other items. Every day we get an update on what they are doing and what they plan to accomplish.
We are close to being done only to learn the exterior clean out was only upgraded from the street to about 10 feet from the house. The clay pipe is cracked and misaligned with the update done about 25 years ago.
Why would another plumber stop 10 feet short of completing the job? Ruben and his crew showed us the video and explained they need to dig down four feet to remove and replace this 10 foot section. Just more problems for us but so happy we have this team helping us through yet another major plumbing issue.
They have been truthful, honest and look you in the eye when explaining everything. The pricing has been fair, but the professionalism is what truly stands out.
I firmly believe Ruben, Raul, Jose and Sidney are great plumbers but also incredible people. They are masters of their craft and we are grateful for them identifying, explaining, and performing this difficult job with a smile on their faces.
I like to believe I have some experience as a handyman, installing faucets and toilet flaps, interpreting IKEA assembly instructions, etc. But I found myself in a pickle when plunging a sink to improve its drain resulted in the opposite of what I had intended.
Setting my pride aside, I put on my best puppy dog eyes and admitted to my wife that I'd need to hire help. Alert Plumbing promptly responded to my request, helped me schedule the repair (yesterday) and helped fix my sink.
Joey snaked my sink to get it draining again and was also very kind in explaining what he'd do, cost, etc. Without hesitation, I would ask for their services again! Hoping that won't be the case anytime soon though, haha.
In November 2013, our sewer line needed replacing and a technician came out to perform the job. Today in 2024, we had a camera in there and saw that some joints were not done properly by the previous technician, but Ruben and his wife (the owners) really care about its business reputations, came out to perform the service agreement after 10 years.
Alert Plumbing, you guys are Excellent! Recently moved to the area, we quickly encountered a couple minor plumbing issues in our home. After doing some research, we came across Alert Plumbing and we're so glad we did! After scheduling, Raul came the same day and inspected the issue with our washing machine promptly.
He quickly found the problem and fixed right away. Very knowledgeable and personable, Raul made me feel so much better about my situation and afterwards once everything was fixed.
I've since called Alert Plumbing and Raul for other issues in my home, both small and large. I won't contact another plumber anywhere else! Alert Plumbing has been great.
Ruben and his team are awesome. They are all very kind.
Ruben is quick to respond. They were clean and efficient.
We will definitely call them again. I contacted Alert Plumbing for an issue with my upstairs tub.
In addition, I requested an estimate on the cost for a re-pipe (downstairs) that was recommended by another plumber. Not only did Ruben get my tub draining again, he crawled under my home to fully assess the condition of my pipes.
He reported back that they were in fine condition and did not need to be replaced. The prior plumber never went under the house; he made his assessment simply by looking at the pipe under my kitchen sink which was clogged at the time.
If you want an honest, qualified plumbing company, Alert Plumbing is for you. I had a low pressure on both cold and hot lines, called Alert plumbing for estimate and talked to Liza.
Liza is polite and straight talker. Scheduled me right away for a free estimate.
Talked to "JOSE" and gave me an honest and reasonable quote. Jose and "Sidney" of Alert Plumbing are quality oriented and polite.
Easy to talk to. They got the job done in a timely manner and Quality is great.
I highly recommend Alert Plumbing. While cleaning morning of Christmas Eve to prepare our house for a family gathering later, our main toilet ended up getting clogged.
Luckily we had a 2nd bathroom & most importantly had Chris come out to fix it for us! We were so thankful it was done within the same day since we had very low expectations to begin with but we were so pleased with their service. Would highly recommend to anyone needing help! Sidney from Alert Plumbing Inc.
was at our house 45 minutes after calling Alert to clear the backup in our bathroom sinks. He immediately got the problem fixed and our worries were alleviated.
Sidney was totally professional and his response time was unprecedented in my dealings with past contractors . We will be using Alert in the future with any plumbing concerns We noticed our water bill has been steadily increasing and spent months looking for our water leak problem but had no success.
Came across Alert Plumbing and Ruben came and quickly found our problem. The consultation was free of charge and the service was professional and gave us a lot of confidence in them! We will continue with their service to replace the system that is causing the water leak.
Yesterday Sidney from Alert Plumbing came initially to repair a toilet leak; however after he took apart the toilet, we saw that the porcelain was broken and thus we needed a new toilet. Sidney called his boss and we were given a couple choices as to quality of a new toilet.
He left got the new toilet returned and installed it. It looked so good we ended up having Sidney put one in the second bathroom as well.
We've used Alert Plumbing several times and they've always been reliable and fair. We highly recommend them.
Great service. Sidney helped us out with our drains and did a great job and went above the standard with clean up and recommendations of upgrades to be even more efficient in the future.
Highly recommend this shop and being a local GC I've had them service a few projects in the past. Always efficient!! Joey installed a water line for us.
Turned out great and he was very professional. Would definitely use their service again! Highly recommended company! Got a leaking shower valve/ cracked pipes, called late saturday and Brian showed up within the time frame.
Thorough, knowledgeable, took his time to diagnose whats wrong. Explained the problem, fixed the issue , answered questions and very respectful.
After the job was done he made sure the area was clean. Price was reasonable, will request his service again when needed! The service was fantastic, when they first oversaw the problems we had with our toilet plus shower drainage flow with regards to our sewer pipes they knew what caused the problem immediately.
Rubin stands behind his work and his crew and we definitely recommend him. Brian and Sidney were exceptional workers.
Ruben is a very honest, excellent plumber. He came immediately when I called and finished the job in a timely manner.
I highly recommend Alert Plumbing. Highly recommended.
I called in asking for service on a clogged bathtub drain. Within 30 mins, Sydney was at my door.
Took a look and fixed my issue within 20 mins. Super cool guy, very knowledgable.
Fantastic, quick and thorough! Great service! I gave Alert a call to fix a kitchen sink drain with a stubborn clog, and Joey showed up very promptly. He expertly fixed the issue and even declined payment since the fix was so quick.
Definitely recommend Joey and the Alert team and will be sure to call them for any future plumbing needs! Ruben and the Alert Plumbing crew do a great job with anything that you need in the plumbing department. We appreciate their expertise and ability to solve problems! Contacted the business in the late afternoon, a very kind woman answered, took my information and said she'd check to see if anyone of her techs were available.
She called back as promised within the hour and said that Brian would be out within the hour as well. Brian was diligent, kind and knowledgeable.
His equipment failed him, and said he'd be back the next morning. (Understandable).
He showed up the next morning, cleared the clogged drain, showed me the roots that were at the end of the snake. And explained (which I already knew) of a house this old, that we're going to need a drain / sewer replaced sooner than later.
(I don't think I'm ever going to retire ) Nonetheless, service was excellent!! Definitely will contact Alert Plumbing again. We needed a fix a leaking toilet due to a faulty wax ring.
Alert Plumbing was able to send Sidney within an hour. Sidney was very professional, informed about the issue and took care of it in less than 30 minutes.
He also sorted a couple other minor issues for us and left the bathroom spotlessly clean after his work. He also gave some tips to prevent such issues in the future.
Highly recommend! They are local to our neighborhood and did the job professionally at short notice. Responsiveness and capability are the two most important qualities of a plumber.
Would highly recommend! Had issues with our main waterline. Ruben immediately came out and ran his diagnostics and was able to determine the cause.
It took four days overall, but they were there every day, cleaned up, and very professional. Great service! These guys saved the day! Had a pipe burst in a commercial building forcing evacuation.
Alert showed up immediately, handled the water, got and installed the part, has is back up and running in two hours. I handed them a devastating problem and they just handled it.
Quick, professional. Big thank you to this team.
Highly recommend My upstairs bathroom's shower and kitchen faucet seemed to have low pressure, but the other faucets and toilets were working fine. I could also hear water in the wall behind the shower, which made me uneasy.
My next door neighbor recommended Alert Plumbing, since she had a very good experience with them. Bryan showed up within the time window I was given.
He was polite, friendly, and knowledgeable. He fixed the problem with the shower and the kitchen water pressure.
The told me what steps to take about the water I heard in the wall, because it might involve the HOA. Once I hear from them, if needed, I will call Alert Plumbing again without hesitation.
AMAZING service! Prompt Response! Reuben is the go-to guy. He knocks out the issues quickly.
He also has a great team! Definitely recommend these guys if you have any plumbing issues, wanting to renovate, and much more! Our rental house in San Jose had a serious gas leak. Our tenants, a family of 5, including a newborn, had to vacate.
Alert Plumbing, Raul, inspected, and began work right away. They even worked on their day off so the family could move back in the house! When PGE came to turn the gas back on, they refused to climb a ladder to turn the furnace back on! Raul's team turned it back on for the tenants.
Can't say enough about their professional AND caring service! What a rip off. Con men.
Told me pipes under house are all rusted when a real plumber came and looked, all copper plumbing. had called for blocked toilet, they ended up taking off the toilet and putting a new one on cause they couldn't clear it unless they did ...
$1,050 later and a couple weeks later blocked again. There should be a law about this kind of business cheat.
Job Done: Replacing all old (old, old, old) galvanized pipes with copper in two bathrooms (showers/toilets/sinks), kitchen (sink, dishwasher, refridge water), washing machine, water heater & outside faucets. We were referred to Alert Plumbing by a good friend.
Ruben was very responsive to our initial call. He gave us a thorough evaluation of what he thought needed to be done, quoted a reasonable price and didn't try to upsell.
Brian and all the workers were very friendly, and disruption of our home routine was kept to a minimum. They were VERY detail-oriented, from tear out, installation, clean up, and finishing touches.
They even threw in some nice extras. We would hire them again in a heartbeat.
We haven't started work yet but so fair Ruben has been great. Very responsive crew.
Ruben is straight forward and accommodating. He didn't try to upsell or scare us into getting work done in a hurry.
He gave us options and provided a very competitive quote that included permit and a 10 year warranty. When I commented that some other plumbers quoted much more.
He explained Alert Plumbing is a family run business and they do the work themselves so can quote a better price compared to others that charge 30% markup using subcontractors. His hourly rate is $125 which is reasonable and fair for a licensed plumber.
My bathroom sink, toilet, shower all decided to back up at once. Called and they were able to respond that afternoon.
Took almost 2 days to get the problem fixed. Old pipes, rust etc.
but Chris Ortiz stayed last night til the new fixture was in and all was running properly. Professional team ..
and I might add, a caring company. Thank you.
Contacted Alert Plumbing about a problem with a hot water heater. Chris was great! Will definitely use them again.
The pipes at our house were 41+ years old, and have never been changed. We called Alert Plumbing (Ruben) and automatically felt like family.
With the help of his family, our 3 bathroom, 2600 square foot house was repiped in 2 days! All of our faucets are working beautifully! Ruben even let us know that our water heater needed replacing and did it right there! It's so nice to know that Alert Plumbing will be there whenever needed! They are now part of my family. I would recommend him to anyone that has plumbing issues! We had a Sunday night emergency of the water heater shut down.
I called Alert Plumbing Sunday eve and was told the technician will be by tomorrow between 9 and 11 am. Ruben showed up on time and proceeded to diagnose my problem.
He asked what I had done and then proceeded to inspect and trouble shoot the problem. He got the heater burner working and consulted with an other manufacturing expert and concluded that the heater was working properly.
His timely arrival and professional expertise was greatly appreciated. He went out of his way to consult another expert and left satisfied that the problem was corrected.
I would recommend him highly. My faucets has low pressure and they sent Brian out to diagnose FREE of charge.
He even cleaned the faucet heads without a charge (gave him a tip) and was very knowledgeable, respectful and good at his work. I have tried so many plumbers and never had such a good experience! Highly recommend.
I noticed a wet spot in one of my downstairs bedrooms and knew I had to get in touch with someone to get it looked at ASAP. Got an appointment with Alert Plumbing the next day.
Ruben and team promptly arrived, explained in detail the diagnostics activities they'd have to perform, and kept me informed every step of the way. He was very open and transparent and more importantly, incredibly patient and responsive with my many questions.
Ruben and his team determined the root cause of the leak (from the upstairs master bathroom), picked up the necessary parts, and got the plumbing issue fixed in two sessions. He was a pleasure to work with and I would not hesitate to recommend him to my family and friends.
Those guys are amazing! Great service! I had two little problems they came and quickly fix they for free. Really, no charge for inspection.
We had a gas leak, and they came out first thing in the morning to check out what needed to be done. They were very responsive and very flexible on the times.
They went above and beyond to get us up and running again and made sure PGE came out the same day before they would even leave! I would definitely recommend them to anyone! They snaked our sewer from House to city pipe, about 30 feet. The cement pipes fill with roots and sewage backs up into the house.
It only drained for 3 days. The guy who came would not come back out.
He charged $250. We got Triton Plumbing to redo for $145, the owner will guarantee for 30 days Just had my bath tub spout replaced by Ruben! The water diverter stopped working and the metal was corroded underneath so I couldnt pull off the old spout by myself.
Very happy I called in the professionals to do it. They were fantastic and the team at Alert was very responsive.
Work was fast and efficient. Thank you Danny and Brian!! My friend had a ongoing plumbing issue that was not being resolved with other supposed reputable plumbers finally after a kitchen sink back up that no longer would flow I called Alert plumbing they responded quickly and after many many hours of persistence they finally resolved the issue of years of bandaid plumbers.
Once again made it a happy day for my friend who was already dealing with a personally loss. Again THANK YOU GUYS YOU ROCK!!!!! I was in the middle of redoing my backyard and needed to move a gas line.
They came right away, looked everything over and discussed my options for running the gas line that was compliant with regulations. They were done in a few hours and I was good to go.
Excellent work, super friendly and helpful. Highly recommend.
I highly recommend Alert Plumbing for all your plumbing needs. I hired them to repipe my house and Joey with his crew, did an exceptional job, working unstoppably until they completed the job.
They are very professional, knowledgeable, pleasant, flexible, reasonable and they take pride in their job. I will ONLY hire Alert plumbing for all my future plumbing needs.
Highly recommend Alert Plumbing for any of your plumbing needs. A few years ago this company installed a water line for my refrigerator ice maker.
Yesterday Brain from Alert plumbing did an excellent job in installing a new American Standard ADA toilet. Brain fully explained what needed to be done to properly fit the new toilet to my sewer line.
If possible, any new plumbing requirements I will ask for Brian to do the plumbing. As a Air Force veteran I was happy to know that Alert Plumbing offered a 10% discount to Veterans! 2 weeks ago I had a leak under the kitchen sink from the garbage disposal.
They replaced the disposal. Last week when we ran the dishwasher for the first time after the repair, it turned out the drain hose from the dishwasher was leaking; it had gotten loose when they installed the disposal.
Called them again and they came out to repair. Joey noticed not only the hose needed re-attachment but also a new air gap from dishwasher was needed.
He drove to the store and installed everything under warranty at no charge. Alert Plumbing stands behind their work.
Recommended. Thank you so much to Ruben at Alert Plumbing! I have used Alert plumbing may times and will continue to use Alert Plumbing for all our repairs.
We became aware of a pipe leak under our home and I quickly contacted Alert and they were able to get someone out the next day! Once Ruben arrived he was able to go under the home and access the problem. We discussed some options and made a plan for him to come back the following day.
Ruben came back the next day with all the needed parts and completed the repair. Thank you again to Ruben at Alert Plumbing! Professional office staff, skilled plumbers and reasonably priced! Highly recommend you call Alert Plumbing for all your plumbing needs! I am writing the review 11 months after getting the service.
was busy with many projects at home finally got a chance to write it up. I got a quote from Ruben Oacha for running a gas line to the kitchen and fire place.
the quote was very reasonable, and got on schedule pretty fast. Joey worked on the project and was awesome.
He finished the project on time, and cleaned up the whole place after he was done. Alert Plumbing also helped securing the permit for the project and it went so well.
After few days of this work, our water heater started giving trouble. the pilot would not stay turned on, and i contacted Joey.
He came over to turn it on and did not even charge us. Later we realized that it was time to replace the water heater as it was almost 15 years old and Joey helped replace it too and did a very good job.
i am extremely happy with the work. I unfortunately had a leak inside my kitchen wall and called the experts at Alert Plumbing to find and fix the problem.
Danny and Michael came by and was able to quickly find where the leak was coming from and used quality parts to fix the leaking pipe. Their professional attitude and work was above expectations and I plan to recommend them to my neighbors if there are any future issues.
We had a semi-emergency in the kitchen. Alert was the only one to pick up and get someone out within the hour.
Ruben came by about 40 minutes after we called and the issue fixed in about 45 minutes. Ruben was extremely friendly, courteous, and did a very good and quick job.
He was also very clean and was very careful around the kitchen. I'd highly recommend Alert Plumbing and especially Ruben.
An honest, family owned/operated, midsized company with decades of experience in the area. Highly skilled, professional and economical.
They replaced and otherwise repaired my lame lawn sprinkler system that was leaking water and money. Last year, my kitchen plumbing issues were also fixed exactly when and how they said they would.
Jessie, Reuben and the Alert folks are tremendous. Top quality and same price or cheaper than the others.
Alert Plumbing has done a number of jobs for me over the last few years and I cannot recommend them enough. Like many YELP reviews, this one is overdue.
They always do exemplary work and go above and beyond to make sure their customer is happy. We recently had a non-plumbing job and Reuben helped organized someone else to come do the job for us and never asked for anything in return.
He just wanted to make sure we were well taken care of. Their service and work is unmatched.
5-stars! Ruben and his team were awesome and I would recommend them to anyone who needs plumbing help. They did an entire repipe of my house this week and it went so smoothly! Ruben was friendly and professional.
They cleaned up so well every evening I could barely tell they were here and they went above and beyond in their service. He was very responsive and continues to patiently answer any of the plumbing questions I continue to ask him.
Prompt and efficient! Reasonable prices. Friendly service.
Very convenient same day service! Thank you! Rubin Ochoa deserves 5 stars. My father who is 93 has had some major pipe work needed to be done.
Rubin went above and beyond what your normal plumber would do. He quickly responds to any questions or service needs.
I can't say enough how appreciative I am for what he has done. Ruben did what he said he would do at a very fair price.
He is a nice guy, arrived on time, and finished early, Can not ask for more. I called for an appointment to fix a leaking faucet drain and was scheduled for an tomorrow.
They called back about a half hour later and said they could have someone out in about an hour. Joey Dominguez was the technician they sent.
He and his partner were friendly and courteous. They fixed the problem quickly and were off to their next job.
Very happy with the service and will not hesitate to call again if I have another plumbing problem. Came within two hours to assess and provide quote.
Returned next day to make repairs. Knowledgeable and friendly.
Fast, fair, efficient. Ruben Ochoa from Alert Plumbing did a fantastic job clearing a very challenging clog in my kitchen sink.
I had another plumber come earlier in the week and he couldn't clear the clog. Ruben was professional, wore a mask and put in the extra effort needed to get the job done right! Thank you!!! We had the main sewer line from the house fail due to age in January.
After several estimates by plumbing services we determined that the terra cotta pipes had collapsed under the driveway and needed to be dug-up and replaced. That's when Alert Plumbing entered the picture.
They assessed the situation, provided a very reasonable estimate, and quickly got to work. They were professional, friendly, and very informative throughout the job.
Repairs were made and City inspections completed without delay. The speed and quality of repair was impressive, especially with a job of this magnitude, and they guaranteed their work.
My first phone call if I have a future plumbing issue is going to be Alert. They delivered on a big job at a very reasonable cost.
Alert!!! Alert!!! Alert!!! Broken pipes? Leaky faucet? Stinky kitchen? Plumbing problems ? Got ripped off? Read or look no further call Albert , the most friendliest, honest, straight up forward plumber you will ever see, not only Albert is amazing but no one can beat his prices and quality of work , he stands behind his work and is readily available 24/7,so no more of plumbing nightmares yeaaaa!!! He's on my speed dial he's that amazing , make that call u will never regret . I got home one night to find my garage full of water.
The water heater broke. I immediately started calling repair companies to come out ASAP.
Ruben was kind enough to come out that night to help get the situation under control enough so the technicians could finish replacing the water heater the next morning. I highly recommend Ruben and all the technicians at Alert Plumbing.
All of them were very kind, considerate and did a fantastic job of replacing my water heater. They went out of their way to ensure my job was done very well and my new water heater was situated better than before.
Their prices seemed very reasonable. I will definitely use Alert in the future.
I was very pleased with not only how quick Jessie and Joey came out to complete the work at my house but how well it was done. Highly recommend Ruben and his crew! He's experienced, honest, and fair.
We contacted him (after he was referred to us from a good friend) for a 2nd opinion on an island sink install (as part of a major kitchen remodel) that our General Contractor said couldn't be done...AND Ruben made it happen! Fast forward to another issue we had, we discovered a leak in our walls caused by rodents biting through a drain and Ruben handled it like the pro he is! Came in, gave us an honest assessment as to the alternatives, and an unbeatable quote! Would totally refer him to those looking for a plumber and definitely use him for any other plumbing needs! Joey from Alert Plumbing provides the best plumbing service I have ever had ! He explained in details on what the problem was and how to prevent it from happening in the future. Highly recommend to everyone !! Danny Ochoa has given us great service.
He did a copper repipe of our home, as well as replaced the sewer line to the street, and everything was done satisfactorily and on time. He also did sewer line replacement for our church, and whenever we had questions or needed him to come and check on something, he always came right out.
He's not like some contractors who, after he is paid, you can never get a hold of him again. Danny is a true professional, taking pride in his work.
I cannot recommend him enough. Charisse is awesome along with the technician who came out and installed a new toilet and disposed of the old one.
They beat Lowe's price on installation and I have no doubt on service. Call them FIRST for all your plumbing needs! We want to highly recommend Alert Plumbing (408-272-1423), a family business in the Berryessa district.
Our old water heater completely failed, flooding our garage on a Friday night. While other plumbers were closed for the weekend, Alert Plumbing came out on Saturday to walk us through purchasing and installing a new water heater.
They were very patient, and kindly helped us return and swap a water heater that turned out to be defective when we opened the box from Home Depot. Their prices were very reasonable.
And we even got a rusted water main valve replaced by them on the same day. Kudos to the plumbers, Jesse and Jose.
Hired this plumbing company for a water heater replacement and Joey D. Helped me out greatly.
Very quick service and very helpful with explaining how the product works and how to keep up with the maintenance. Thanks so much! I have had their service a couple of times in the past, never a problem.
But I guess their service have gone south. I had an appointment from 8AM to 9AM, no show or no call to let me know they will be late.
I called back close to 9AM to check up, the technician said he is on the say and will be there shortly by 9:15AM. By 9:30AM, still no show.
I called back and now they told me van broke down. I understand van can break down and thing can happen, but isn't this a basic courtesy to let your customer that you will be late.
It doesn't make sense for me to have to follow up twice. Then first thing the technician tells me as soon he arrived was that the job is $250 but he will give it to me for $200.
$200 was what I was quoted when I made the appointment. Then when I called back to speak to the customer service, and I was told the price is $202.50 and she will give it to me for $200.
Excuse me. How did the price all of a sudden goes up and then comes down to my quoted price as a special discount for being late? Late without giving a heads up is already bad enough, but dishonest is just a no go.
I am The Alert plumbing customer from long time , they are the best , they are professional and good promise , all the crow in this company spatially Ruben Ochoa , I am very happy for his service , I recommend if you need plumber call them first . thank u Ruben I highly recommend Alert Plumbing.
I needed an airgap installed for a new dishwasher I called on a Saturday and got an appointment Tuesday morning. They arrived in the two hour window I was given.
They did a great.job. no mess left behind.
If you have a plumbing job you need done call Alert Ruben and his crew were very thorough. We had a clog in our sewer line, and after they removed the roots that were causing the problem, they determined that the line was sagging and split.
They made sure they did it correct the first time. The broken pipe was replaced and they offered their recommendations.
Moreover, their prices were reasonable. No cost! Because no work was necessary?! Let me tell you.
Mike came at the scheduled time on saturday morning to examine the gas valve in the kitchen. This gas valve is decades old.
A PG&E rep who turned it off said nothing about it, but the Home Depot installers who came with a new gas range said it was "unsafe," so they suggested I get a plumber to replace it. Mike examined it and said that the valve is functional, legal, and safe - no wonder the PG&E rep said nothing about it.
Guess what? Mike saved me money, wrote a friendly note for the Home Depot installers, and went on his merry way. Fortunately, I know Mike will be here to install that gas range at a reasonable price in case the Home Depot installers decide to flake again.
Now, should I bother writing a review for those Home Depot "Installers?" I'm still waiting on delivery of that gas range. I can only hope I have something good to say about them when it's all said and done.
This plumbing company is beyond excellent! They are a family-owned business, and they are professional and efficient and reasonable! They go beyond the call of duty to help you and explain what they are doing. They are hard-working and very knowledgeable.
I recommend this company without reservations!! I want to highly recommend Alert Plumbing. Danny is a life saver.
I called to have them come replace cartridges in Price Pfister bathtub faucets. When he went to shut off the water the water would not shut off.
Also he found a gas leak. He cancelled his other appointments and took most of the day getting parts and fixing the issues.
He showed me all the leaks and issues. He was also very reasonable about the pricing.
I will definitely use again and would highly recommend.'''.
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