Perry Brown Plumbing & Heating

Overall, the sentiment regarding Perry Brown Plumbing & Heating is overwhelmingly positive. Reviewers consistently highlight the company's professionalism, reliability, and quality of service, as well as the friendly and knowledgeable demeanor of Perry and his sons. Many customers appreciate the honesty and transparency in communication, with a particular emphasis on the responsiveness to emergenc... Read more

Overall, the sentiment regarding Perry Brown Plumbing & Heating is overwhelmingly positive. Reviewers consistently highlight the company's professionalism, reliability, and quality of service, as well as the friendly and knowledgeable demeanor of Perry and his sons. Many customers appreciate the honesty and transparency in communication, with a particular emphasis on the responsiveness to emergencies. Several long-term clients express confidence in the team's ability to solve plumbing issues effectively. However, there are some negative experiences related to responsiveness in specific instances, indicating a possible area for improvement. Despite this, most reviews recommend the company highly due to its excellent service and reasonable pricing. Detailed Sentiment Analysis: The reviews reveal a strong sense of loyalty and satisfaction among customers who have relied on Perry Brown Plumbing & Heating for various plumbing needs over the years. Many clients mention their long-standing relationship with the company, often spanning over a decade, showcasing the trust built over time. Positive experiences revolve around prompt response during emergencies, meticulous service delivery, and a high level of professionalism exhibited by the team. Common themes include:Responsiveness and Availability: Numerous reviewers appreciate the quick response times, especially during emergencies. Clients feel reassured knowing the team is accessible when urgent plumbing issues arise.Professionalism and Knowledge: The reviews highlight that the staff, including both Perry and his sons, demonstrate extensive knowledge of plumbing issues, providing informative explanations without making clients feel inadequate.Quality Workmanship: Multiple customers underscore the quality and thoroughness of the work performed, noting satisfaction with installations like sump pumps and hot water heaters. Many feel confident that repairs are done correctly, reducing worries about future problems.Customer Service: Many reviews emphasize the courteous and respectful nature of the team, particularly regarding attitudes towards cleanliness when working in homes (e.g., removing shoes, cleaning up).Honesty and Fair Pricing: The honest approach to service and fair pricing emerge as strong points of recommendation. Clients commend the lack of upselling on unnecessary maintenance contracts, which is a common issue with larger plumbing firms. On the negative side, one review mentions insufficient communication and follow-up regarding a specific plumbing issue, which contrasts sharply with the predominantly positive feedback about responsiveness. This suggests that while experiences are generally very positive, there may be inconsistencies in the level of service provided in certain cases. In summary, Perry Brown Plumbing & Heating is viewed favorably by most clients, with the majority recommending it as a reliable choice for plumbing services. The common thread among positive reviews speaks to quality customer care, professionalism, and strong family values that continue to guide the business after Perry's retirement. However, the company may benefit from addressing any lapses in communication to ensure all clients receive the high level of attention and service they expect. Read less