Lucke Plumbing and Heating

Overall, the sentiment around Lucke Plumbing and Heating is bifurcated. On one hand, numerous reviews reflect positively on the company's service quality, timeliness, and affordability. Long-standing customers report a history of enjoyable and hassle-free experiences, with one customer even noting a job was completed under budget, enhancing their perception of value. The positive experiences often... Read more

Overall, the sentiment around Lucke Plumbing and Heating is bifurcated. On one hand, numerous reviews reflect positively on the company's service quality, timeliness, and affordability. Long-standing customers report a history of enjoyable and hassle-free experiences, with one customer even noting a job was completed under budget, enhancing their perception of value. The positive experiences often stem from quick response times and reliable service, which reinforces customer loyalty. Conversely, there are critical reviews from newer clients that indicate significant dissatisfaction. These reviews highlight major concerns around customer service, particularly regarding communication failures, missed appointments, and perceived indifference toward new clients. One review specifically mentions the frustration of attempting to engage the company for three weeks without any response from the owner, marking a serious lapse in customer care. This disconnect between the experience of long-term and new customers suggests that the company's approach may not be consistent across different customer segments. Additionally, some reviews allude to reputational aspects, where established clients not only express loyalty but actively recommend the company based on positive experiences. In contrast, potential new customers have felt discouraged, particularly in light of the experiences shared by others regarding poor communication. In summary, while Lucke Plumbing and Heating showcases strong performance and reliability among their established customer base, there are pressing issues regarding customer service and communication that need to be addressed to enhance their reputation with new clients and prevent potential loss of business in the future. Read less