Expert Plumbing Service

Quality of Workmanship: Numerous reviews praise the technical skills and professionalism of the staff, particularly emphasizing the knowledge and commitment displayed by technicians like Chris and Lucas. Many customers noted positive experiences with plumbing repairs, installation, and problem diagnosis, indicating a level of trust in the company's expertise.Pricing Issues: A substantial number of... Read more

Quality of Workmanship: Numerous reviews praise the technical skills and professionalism of the staff, particularly emphasizing the knowledge and commitment displayed by technicians like Chris and Lucas. Many customers noted positive experiences with plumbing repairs, installation, and problem diagnosis, indicating a level of trust in the company's expertise.Pricing Issues: A substantial number of reviews reflect dissatisfaction with the pricing structure at Expert Plumbing. Customers consistently noted that the costs for services were much higher than expected or experienced with other plumbing services. Some highlighted instances where a simple job led to exorbitant prices and some even suggested that the company seemed to exploit vulnerable demographics, such as seniors.Customer Service and Communication: Feedback on customer service varied widely. While some customers reported pleasant interactions and efficient service scheduling, others recounted negative experiences with appointment confirmations and technician arrival times. Reviews highlighted delays in communication and a lack of follow-through on promised callbacks, contributing to frustration among customers.Estimates and Transparency: Several reviewers commented on the unclear nature of estimates provided for services. While some felt that the company presented a range of options, others criticized the estimation process as lacking transparency. There are multiple instances where customers believed they were overcharged after comparing estimates from other plumbing services.Personal Touch: On a positive note, some reviews mentioned the personal touch and care provided by the staff, particularly in handling sensitive situations like working in elderly homes. Customers appreciated technicians who took the time to educate them about plumbing and offered practical solutions, indicating that personal rapport is a significant strongpoint for the company.Recommendations and Future Business: Despite the mixed nature of the reviews, some customers indicated they would consider using Expert Plumbing again, primarily due to the quality of work performed. However, a recurring recommendation was to first obtain multiple quotes and potentially negotiate on price, highlighting a cautious approach for future clients. In conclusion, while Expert Plumbing Service demonstrates a high level of technical capability, it faces challenges regarding pricing transparency and consistent customer communication, leading to a polarized view among its clientele. Prospective customers should weigh these factors carefully and consider obtaining alternative quotes to ensure satisfaction with both service quality and pricing. Read less