Overview of Company Customer Sentiment Analysis in January
The reviews for Complete Remodeling reveal a mixed sentiment. On one hand, there is significant satisfaction expressed regarding the quality of work and communication provided by Gilberto and his team, particularly related to a successful basement remodeling project. Customers appreciated the helpfulness in sourcing materials at competitive prices. On the other hand, there are stark complaints hig... Read more
The reviews for Complete Remodeling reveal a mixed sentiment. On one hand, there is significant satisfaction expressed regarding the quality of work and communication provided by Gilberto and his team, particularly related to a successful basement remodeling project. Customers appreciated the helpfulness in sourcing materials at competitive prices. On the other hand, there are stark complaints highlighting poor communication and professionalism, especially related to last-minute cancellations and changes in quotes. Overall, while there are positive experiences, the negative feedback indicates serious areas for improvement in reliability and transparency. Read less
Overview of Company Customer Sentiment Analysis in January
The overall sentiment surrounding Complete Remodeling reflects both commendation and frustration from customers.Positive Feedback: - Many users highlighted the quality of work performed by Gilberto and his team, particularly in completing remodeling tasks such as finishing a basement. The hands-on approach, especially in terms of plumbing and achieving desired aesthetics with cabinets and coun... Read more
The overall sentiment surrounding Complete Remodeling reflects both commendation and frustration from customers.Positive Feedback: - Many users highlighted the quality of work performed by Gilberto and his team, particularly in completing remodeling tasks such as finishing a basement. The hands-on approach, especially in terms of plumbing and achieving desired aesthetics with cabinets and countertops, was frequently commended. - Communication regarding project details and assistance in finding better prices was also noted positively, indicating that clients felt supported during the remodeling process, which is critical in this industry.Negative Feedback: - Contrasting with the positive experiences, several reviews noted significant issues with communication, particularly regarding appointment scheduling and cancellations. A common complaint involved multiple canceled appointments without prior notice, leading to frustration among clients who had rearranged their schedules. This lack of professionalism significantly impacted customers' willingness to recommend the company. - Additionally, there were complaints about unexpected price changes after initial quotes were agreed upon. This led to feelings of distrust and dissatisfaction, as unexpected costs can severely impact project budgets and client relationships.Common Themes: - Customers appear to value quality workmanship and communication but are understandably distressed by professionalism issues, especially pertaining to scheduling and transparency in pricing. - A potential area of concern is the company's inconsistency in client interactions Read less
Write a Reviews
Add Photo
Share
Save
Follow