B&D Plumbing and Sewer

The collective feedback from recent reviews of B&D Plumbing and Sewer reflects a strong inclination towards positive sentiment, especially regarding service quality and team professionalism. Many customers appreciate the prompt response time, often highlighting instances where the team was able to schedule appointments within 24 hours or less, even during emergencies. The reviews emphasize the fam... Read more

The collective feedback from recent reviews of B&D Plumbing and Sewer reflects a strong inclination towards positive sentiment, especially regarding service quality and team professionalism. Many customers appreciate the prompt response time, often highlighting instances where the team was able to schedule appointments within 24 hours or less, even during emergencies. The reviews emphasize the family's hardworking nature and their dedication to explaining the plumbing process clearly to clients, fostering a trusting client relationship. Customers frequently commend the skill and meticulousness of the plumbing team, particularly the father-son dynamic that adds a personal touch to the service. Reviewers noted that the team addressed complex plumbing issues efficiently while maintaining respect and politeness throughout the interaction. There are strong endorsements for recommending B&D Plumbing and Sewer, with multiple customers indicating a willingness to refer the business to others and utilize their services for future plumbing needs. On the downside, several customers voiced dissatisfaction with the pricing structure, specifically the high hourly labor rates. The cost of service emerged as a common theme, with one reviewer explicitly noting the high charge of $400 per hour, which translated to a significant total bill for a straightforward service. Concerns regarding additional fees, such as those applied for credit card payments, were also mentioned, suggesting that pricing transparency could be an area for improvement. In conclusion, B&D Plumbing and Sewer is generally viewed favorably for its high-quality service, professional demeanor, and the personal touch brought by its family-run structure. However, addressing concerns related to pricing structures and offering more transparent cost communications may enhance customer satisfaction further. Read less