AM-PM Heating, Air Conditioning & Plumbing

The reviews for AM-PM Heating, Air Conditioning & Plumbing showcase a divided sentiment among customers. While some praise the company for its prompt service and professionalism, particularly highlighting individual technicians like Paul and Cindy, others express severe dissatisfaction, citing poor customer service, lack of follow-up, and inadequate repairs. The positive reviews highlight fast res... Read more

The reviews for AM-PM Heating, Air Conditioning & Plumbing showcase a divided sentiment among customers. While some praise the company for its prompt service and professionalism, particularly highlighting individual technicians like Paul and Cindy, others express severe dissatisfaction, citing poor customer service, lack of follow-up, and inadequate repairs. The positive reviews highlight fast responses and effective installations, leading to recommendations. However, the negative feedback focuses on unfulfilled promises, inadequate communication, and unresolved issues that have left customers frustrated and financially burdened. Overall, the company's reputation is at risk due to inconsistent experiences. Detailed Analysis: The reviews reveal a contrasting customer experience with AM-PM Heating, Air Conditioning & Plumbing. On one hand, several customers commend the company for its quick response times and effective installation services. They appreciate technicians like Paul for their friendliness and ability to explain issues clearly. Customers report satisfaction with their heating and cooling units and mention the dependability of the service provided. Conversely, a significant portion of the feedback underscores some severe deficiencies in service and communication. Customers describe poor customer service experiences, where their concerns were either dismissed or inadequately addressed. Issues like incomplete repairs, failure to provide quotes on time, and lack of follow-up were common complaints. One reviewer shared a distressing experience where the technician left their HVAC unit damaged and inoperable, leading to considerable additional expenses. Common findings among the reviews suggest a troubling inconsistency in service quality. While some technicians appear to exemplify customer care and knowledgeable service, others leave clients feeling abandoned or misled. The company's approach to customer service seems to vary, resulting in a mixed bag of experiences that could affect its long-term reputation if not addressed effectively. Overall, while there are strengths to build upon, areas for improvement in customer communication and service execution are evident. Read less