A&B Reliable

Positive Customer Interactions: A notable number of reviews reflect a positive impression of the owner, Anthony, with customers highlighting his helpfulness, knowledge, and promptness. Many express gratitude for his guidance in their plumbing projects, even before engaging A&B Reliable for service. This sentiment reinforces the image of Anthony as a trusted and knowledgeable figure in the plumbing... Read more

Positive Customer Interactions: A notable number of reviews reflect a positive impression of the owner, Anthony, with customers highlighting his helpfulness, knowledge, and promptness. Many express gratitude for his guidance in their plumbing projects, even before engaging A&B Reliable for service. This sentiment reinforces the image of Anthony as a trusted and knowledgeable figure in the plumbing community.Service Issues and Fees: Several reviews, however, express significant dissatisfaction with the service fees in relation to the work performed. The $150 service fee for minimal diagnostics was specifically highlighted as excessive by one customer, indicating a potential disconnect between customer expectations and actual service delivery. This dissatisfaction is compounded by instances where services did not resolve the customer's initial issues, leading to additional costs for the customer.Communication Challenges: There are multiple instances where customers reported difficulty in reaching the company post-service for follow-up issues. One review emphasizes the frustration of unanswered calls and texts after a service deemed inadequate, ultimately leading to the customer taking matters into their own hands. This breakdown in communication appears to have led to escalating dissatisfaction and loss of trust in the company Read less