Allied Plumbing Heating & Cooling

A deep dive into the reviews of Allied Plumbing, Heating & Cooling reveals a dual nature regarding customer sentiment. On the one hand, several reviews express strong satisfaction with specific technicians and the quality of work completed. Customers highlight the technicians' punctuality, professionalism, and adept handling of installations and repairs. Many reviewers noted particularly positive ... Read more

A deep dive into the reviews of Allied Plumbing, Heating & Cooling reveals a dual nature regarding customer sentiment. On the one hand, several reviews express strong satisfaction with specific technicians and the quality of work completed. Customers highlight the technicians' punctuality, professionalism, and adept handling of installations and repairs. Many reviewers noted particularly positive experiences with emergency calls and routine maintenance, praising the company's responsiveness and the competence of their staff. Conversely, a significant number of reviews raise serious concerns regarding pricing transparency and follow-up service. Discontent stems from feelings of being overcharged, especially when jobs were completed quickly without thorough communication. Instances of customers not being informed about the cost prior to service, customers feeling taken advantage of in urgent situations, and difficulties in getting timely responses from the company's staff were recurrent themes. Situations involving a lack of follow-up on issues after service, particularly around warranties, contributed to a perception of inadequate customer service. Common phrases reflected frustration with communication breakdowns, such as "never called back," "no response to emails," and "took advantage of the situation." Some reviewers expressed disbelief regarding the company's commitment to quality and customer care, especially in high-stress situations like dealing with malfunctioning heating and cooling systems, emphasizing the need for better customer communication and reliability. In summary, while Allied Plumbing, Heating & Cooling has the potential to deliver satisfactory service, substantial concerns regarding communication and pricing transparency appear to overshadow their positive attributes. For potential customers, this disparity may warrant careful consideration when choosing their services. Read less