VJ Killian

The reviews reveal a dichotomy in customer experiences with VJ Killian. On one side, there are several positive accounts from long-term customers who appreciate the expertise, friendliness, and professionalism of specific technicians, such as Tony and John M., and commend the company for high-quality HVAC service and installations. These favorable reviews suggest that VJ Killian has historically m... Read more

The reviews reveal a dichotomy in customer experiences with VJ Killian. On one side, there are several positive accounts from long-term customers who appreciate the expertise, friendliness, and professionalism of specific technicians, such as Tony and John M., and commend the company for high-quality HVAC service and installations. These favorable reviews suggest that VJ Killian has historically maintained a solid reputation and loyal customer base. Conversely, a significant number of reviews reflect a growing frustration regarding billing practices and perceived overcharging, particularly for emergency services. Customers have noted that charges seemed excessive, especially in the context of the time taken for repairs. There were complaints about being billed for time that did not accurately reflect the work performed, leading to disputes and dissatisfaction. A repeated theme is the dissatisfaction with customer service, with allegations of unresponsiveness and rudeness from staff when inquiries about billing were made, contributing to a decline in trust. Several reviews also highlight issues concerning the quality of work done, mentioning poor clean-up practices and inadequate repairs that required further attention soon after initial service. This inconsistency in service quality seems to be a notable departure from the high standards some long-term customers had previously associated with the company, leading them to no longer recommend their services. In summary, while there are commendable aspects of VJ Killian, particularly in specific technician performance, the overall sentiment leans towards dissatisfaction with service consistency, transparency in billing, and customer support. Recommendations from past satisfied customers have dwindled, indicating a crucial need for the company to address these issues to restore its reputation. Read less