ServiceMaster Clean

The reviews for ServiceMaster Clean present a mixed sentiment regarding their services. A number of customers express frustration and dissatisfaction with the perceived inadequacies and high costs of certain services, particularly in cases of mold remediation and water damage. They criticize the transparency and effectiveness of the service provided. In contrast, there are positive experiences hig... Read more

The reviews for ServiceMaster Clean present a mixed sentiment regarding their services. A number of customers express frustration and dissatisfaction with the perceived inadequacies and high costs of certain services, particularly in cases of mold remediation and water damage. They criticize the transparency and effectiveness of the service provided. In contrast, there are positive experiences highlighted, notably with specific employees, where professionalism and effective remediation were acknowledged. Overall, the sentiment leans towards negativity due to the weight of the complaints compared to the praise. In detail, common findings from the reviews indicate significant disparities in customer experiences. Negative feedback prominently centers on issues such as perceived overcharging and incomplete work. Customers have felt misled about the scope of services, especially in emergency situations like mold remediation. The mention of high costs, such as $2,400 for mold removal with unsatisfactory results, encapsulates their feelings of being scammed. Reviewers expressed frustration that not all aspects of service completion were addressed, leading to lingering issues for which they had to seek alternative help. Conversely, the favorable reviews spotlight specific individuals like Sam, Anthony, Juan, and Edgar for their professionalism and quality of work. These positive mentions provide a glimmer of hope in an otherwise largely negative reception, indicating that standout employees are capable of delivering satisfactory service. However, the overarching trend indicates that many customers felt their trust was undermined, leading to a significant distrust around the company's operations and transparency. Overall, ServiceMaster Clean's performance appears inconsistent, with notable variations in service quality, which ultimately affects their reputation and customer retention. Read less