Sewell & Son Sewer

The primary sentiment expressed in the reviews indicates a substantial level of dissatisfaction, particularly around communication and reliability. Customers reported instances where appointments were either missed or rescheduled without proper notice, leading to frustration and a sense of neglect. Numerous clients noted a lack of response to their inquiries, which contributed to further disappoin... Read more

The primary sentiment expressed in the reviews indicates a substantial level of dissatisfaction, particularly around communication and reliability. Customers reported instances where appointments were either missed or rescheduled without proper notice, leading to frustration and a sense of neglect. Numerous clients noted a lack of response to their inquiries, which contributed to further disappointment with the company's service. Several reviews highlighted specific incidents where the technicians arrived with the wrong equipment, leading customers to seek immediate alternatives with other providers. This lack of preparedness not only affected the timeframe in which plumbing issues were resolved but also raised concerns about the qualifications of the team members sent out for service. Additionally, there were troubling reports of overcharging, with one customer being forced to pay for a service that was not actually performed. In contrast, a few reviews recognized positive experiences where customers praised the efficiency, knowledge, and friendliness of Sewell's team, particularly during significant plumbing work such as remodeling and emergency repairs. These positive sentiments stood in stark contrast to the disheartening experiences shared by others, indicating a variability in service quality that can be significantly impacted by individual technicians or circumstances. Overall, the most common themes in these reviews center on poor customer communication, inconsistencies in service quality, and a lack of follow-through on promises made by the company. These problematic patterns ultimately led to negative perceptions of the company among many customers, with several expressing a firm decision not to return for future plumbing needs. Read less