Lucke Plumbing and Heating

Lucke Plumbing and Heating has garnered a diverse range of reviews over the past month, indicating a stark divide in customer satisfaction. A common positive theme in several reviews is the professionalism and effectiveness of specific employees such as Justin, Bruce, and Bob. Customers often praised these individuals for their timely arrivals, thorough diagnostics, and ability to resolve issues e... Read more

Lucke Plumbing and Heating has garnered a diverse range of reviews over the past month, indicating a stark divide in customer satisfaction. A common positive theme in several reviews is the professionalism and effectiveness of specific employees such as Justin, Bruce, and Bob. Customers often praised these individuals for their timely arrivals, thorough diagnostics, and ability to resolve issues efficiently, leading to recommendations and repeat use of the service. However, numerous negative experiences outlined in the reviews reveal critical issues regarding pricing practices and customer service. Many clients reported feeling exploited by exorbitant charges, such as $450 per hour and unexpectedly high bills for relatively simple tasks. Complaints frequently mentioned a lack of upfront estimates and transparency regarding costs, leading to feelings of mistrust. Another recurrent theme was the poor communication with the office staff, with customers detailing frustratingly unreturned calls and delayed responses which impacted their willingness to recommend the company. Feedback about reliability was notably polarized; while some users celebrated the quick response times and support for emergencies, others recounted experiences of unreliability and mess left by the technicians. The inconsistency in service quality suggests systemic issues that have led to substantial customer dissatisfaction, particularly concerning communication and follow-through on job quotes or proposals. In essence, the insights gained from these reviews highlight critical areas for improvement in Lucke Plumbing and Heating regarding customer communication, service consistency, and pricing clarity. Without addressing these concerns, the company risks losing further business despite the high regard for individual employees. Read less