Flader Plumbing & Heating

Customer experiences with Flader Plumbing & Heating vary widely, reflecting both satisfaction with workmanship and frustration over costs and service management. Positive sentiments are prominently found in reviews that praise the technicians for their professionalism, promptness, and efficiency in addressing urgent plumbing issues. Customers frequently mention individual technicians by name, su... Read more

Customer experiences with Flader Plumbing & Heating vary widely, reflecting both satisfaction with workmanship and frustration over costs and service management. Positive sentiments are prominently found in reviews that praise the technicians for their professionalism, promptness, and efficiency in addressing urgent plumbing issues. Customers frequently mention individual technicians by name, such as Nate, Jeremy, and Kevin, expressing gratitude for their thoroughness and problem-solving skills. For many customers, particularly those requiring emergency services, the quality of the work and the quick resolution of urgent issues seem to outweigh the higher costs associated. Conversely, several reviews indicated significant frustrations regarding billing practices. Common themes included perceptions of inflated charges, "padded" labor time, and unexpected fees that caught customers off guard after service was rendered. Customers have reported instances where they felt charged unfairly for minimal work or for time spent outside the actual repairs, such as the time taken to prepare invoices. This has led some to label the company as deceptive, with a few reviewers expressing that they would not recommend Flader due to their pricing practices. Another frequent critique centers on communication issues, especially regarding scheduled appointments. There are direct mentions of delays, last-minute cancellations without sufficient notification, and a lack of follow-up that has led to customer dissatisfaction, especially when urgent issues are involved. Ultimately, while Flader Plumbing & Heating has garnered a loyal customer base who appreciate their reliable workmanship and knowledgeable technicians, the company faces challenges in customer relations, particularly regarding communication and transparent billing. For continued success, addressing these areas could enhance client satisfaction and mitigate negative perceptions. Read less