Bratschi Plumbing

The reviews indicate a clear divide in customer experiences with Bratschi Plumbing. On one hand, there are testimonials that highlight their promptness, professionalism, and quality of work. Several long-term clients mentioned dependability and satisfaction with services, pointing to a stable history and good communication throughout their projects. Conversely, a sizeable number of reviews detail... Read more

The reviews indicate a clear divide in customer experiences with Bratschi Plumbing. On one hand, there are testimonials that highlight their promptness, professionalism, and quality of work. Several long-term clients mentioned dependability and satisfaction with services, pointing to a stable history and good communication throughout their projects. Conversely, a sizeable number of reviews detail alarming issues regarding pricing practices and customer service. Multiple customers reported being charged exorbitantly for estimates or minimal service, constituting a significant source of frustration. For example, charges for inspections and minor evaluations were frequently seen as excessive given the simplicity of the work required. Many found that they could obtain comparable services for significantly less money from other plumbers, leading to a perception of overpriced services. Moreover, billing practices appear to be a critical pain point. Customers indicated dissatisfaction with being billed for visits that yielded little to no actionable results. Instances of receiving unexpected bills after minimal service or for services that could have been easily resolved over the phone were common. The lack of timely customer support when issues arose, especially concerning billing disputes, further exacerbated negative sentiments. In essence, Bratschi Plumbing's reputation reflects a stark contrast between commendable hands-on service and a troubling approach to pricing and transparency. The reviews suggest a need for the company to address their pricing strategies and improve their customer communication to mitigate the adverse experiences reported. Read less