Arnold & Sons Plumbing Sewer & Drain

Pricing Concerns: A significant number of reviews focus on the high cost of services, with many customers feeling they were overcharged. Common mentions include instances where quoted prices for plumbing work were exorbitantly higher than competitors, with some customers reporting fees that were three to four times what they expected. The notion of "by-the-job pricing," where customers were charge... Read more

Pricing Concerns: A significant number of reviews focus on the high cost of services, with many customers feeling they were overcharged. Common mentions include instances where quoted prices for plumbing work were exorbitantly higher than competitors, with some customers reporting fees that were three to four times what they expected. The notion of "by-the-job pricing," where customers were charged a flat fee without clear breakdowns of labor and materials, was frequently criticized.Perceived Unethical Practices: Several reviewers labeled Arnold & Sons as 'scammers', indicating that the company often quotes unnecessary repairs. Customers shared experiences where minor issues were diagnosed as needing extensive work, leading to high quotes for repairs that others managed to fix inexpensively. This practice fostered distrust among consumers.Customer Service Issues: Although some positive interactions were acknowledged, numerous reviews recounted poor customer service experiences. Complaints included failure to return calls, unhelpfulness from staff, and frustration over communication regarding appointments and service outcomes. Instances where promised follow-ups did not occur, alongside direct confrontations with company representatives, were particularly highlighted as damaging to customer trust.Service Reliability and Quality: While there were a few positive mentions regarding the quality of individual employees and the completeness of their work, these were not enough to offset the myriad complaints regarding failures to resolve plumbing issues satisfactorily. Instances of technically sound work marred by high costs and inadequate follow-through were a common thread. Some customers even reported reoccurring issues shortly after service, suggesting a lack of effective long-term solutions.Comparative Experiences: Several reviews noted better experiences with other plumbing services after encountering dissatisfaction with Arnold & Sons. Customers often stated they found quality work at reasonable rates elsewhere, highlighting frustration at having paid double or triple for what they perceived to be comparable or inferior service. In summary, while there are a few individuals who expressed satisfaction with specific aspects of Arnold & Sons, the dominant sentiment reflects a deeper dissatisfaction intertwined with themes of excessive pricing, dubious repair recommendations, unresponsive customer service, and unresolved plumbing issues. These recurring themes suggest a need for the company to reevaluate its pricing strategies and overall customer engagement practices to better align with customer expectations and industry standards. Read less