Ross & Jack’s Landscaping

Ross & Jack's Landscaping has a strong base of positive reviews praising Michael and Mark's responsiveness, design creativity, and crew professionalism, with many customers reporting completed projects that met or exceeded expectations. However, a meaningful cluster of negative reviews — spanning multiple years — reveals recurring issues including a no-show for a quote appointment, dismissive ... Read more

Ross & Jack's Landscaping has a strong base of positive reviews praising Michael and Mark's responsiveness, design creativity, and crew professionalism, with many customers reporting completed projects that met or exceeded expectations. However, a meaningful cluster of negative reviews — spanning multiple years — reveals recurring issues including a no-show for a quote appointment, dismissive owner behavior toward customer concerns, disputed warranty work on improperly planted shrubs, overbilling disputes, and at least one case where trimming work was done incorrectly and follow-up was absent. Pricing feedback is mixed: several reviewers praised fair or competitive pricing and transparent itemized quotes, while others noted significantly higher prices than competitors and one reviewer explicitly stated they overpaid. Project completion scores are tempered by the negative reviews describing incomplete or incorrect work, poor follow-through, and one instance of a crew leaving without notifying the homeowner. Experience scores are generally strong, with many reviewers citing knowledgeable design and skilled execution, though the weekly maintenance service drew repeated criticism for inattentiveness and lack of detail. Read less