Midland Plumbing & Sewer

The reviews reflect a spectrum of customer experiences with Midland Plumbing & Sewer, categorized into positive and negative sentiments. On the positive side, the majority of the feedback highlights:Professionalism and Courtesy: Customers frequently commend the plumbers for their professional behavior, friendly interactions, and courteous service. The feedback specifically mentions George as a dep... Read more

The reviews reflect a spectrum of customer experiences with Midland Plumbing & Sewer, categorized into positive and negative sentiments. On the positive side, the majority of the feedback highlights:Professionalism and Courtesy: Customers frequently commend the plumbers for their professional behavior, friendly interactions, and courteous service. The feedback specifically mentions George as a dependable and skilled technician who engaged customers throughout the process.Timeliness and Responsiveness: Several reviews cite prompt responses to service requests, with the company often meeting or exceeding expected appointment times. This aspect is particularly valued by customers who experience plumbing emergencies.Quality of Work: Many reviewers express satisfaction with the quality of work performed. Specific cases involving complex repairs or installations were completed efficiently, reinforcing customers' trust in the company's expertise. Conversely, negative sentiments often revolve around:Communication about Pricing: A clear issue arises from several reviews regarding the inconsistency in pricing information. One customer felt misled about service charges when initially told there was no service fee, leading to dissatisfaction with the overall service experience. This has raised concerns about training and communication processes within the company.Perceived Exaggeration of Costs: A customer highlighted concerns about the perceived high labor costs for what seemed to be a straightforward job, leading to questions about pricing fairness. While one customer mentioned affordable services, discrepancies in pricing transparency suggest potential misalignment between customer expectations and the company Read less