Koehlinger Plumbing

The reviews present a stark contrast between past experiences with the previous owner, Dave, and those encountered under the new corporate management. Many loyal customers expressing nostalgia for Dave's approach highlight that service levels and prices have changed dramatically since his departure. Criticisms surrounding the corporate structure include allegations of excessive charges for simple ... Read more

The reviews present a stark contrast between past experiences with the previous owner, Dave, and those encountered under the new corporate management. Many loyal customers expressing nostalgia for Dave's approach highlight that service levels and prices have changed dramatically since his departure. Criticisms surrounding the corporate structure include allegations of excessive charges for simple jobs, disorganization, and a lack of communication and trust. Common complaints indicate a clear dissatisfaction with pricing policies. Reviewers consistently noted that they felt overcharged for services that seemed disproportionate to the time and materials used. Some reports mention confusion about receipt legitimacy and surprising price discrepancies, further aggravating trust issues among clients. Customer service experiences are also a significant theme. Several reviews pointed to rude interactions with office staff and a general lack of follow-up and responsiveness to customer concerns. A particular case involving an elderly customer highlighted aggressive sales tactics where unnecessary work was suggested without satisfactory resolution of prior plumbing issues. While there are commendations for some individual technicians, notably Josh, who is commended for his skill and cleanliness, many reviews emphasize the lack of a cohesive company ethos after the ownership change. The rapid decline in customer satisfaction suggests that the transition to a corporate model has significantly impacted the service quality that long-term customers once enjoyed. Overall, the sentiment surrounding Koehlinger Plumbing in the last month is marked by caution and disappointment, recommending potential clients to seek multiple quotes and approach their services with skepticism given the current circumstances. Read less