Arce Plumbing & Sewer

The reviews for Arce Plumbing & Sewer reveal several common themes reflecting a complex perception of the company's services.Positive Experiences: Several customers commend Arce for their quick response times, particularly in emergencies. Reviewers noted instances where technicians arrived promptly and addressed urgent plumbing issues effectively. Notably, clients appreciated the fair pricing for ... Read more

The reviews for Arce Plumbing & Sewer reveal several common themes reflecting a complex perception of the company's services.Positive Experiences: Several customers commend Arce for their quick response times, particularly in emergencies. Reviewers noted instances where technicians arrived promptly and addressed urgent plumbing issues effectively. Notably, clients appreciated the fair pricing for emergency services, which countered the common expectation of increased costs during off-hours.Reliability and Communication: A segment of the reviews highlighted the reliability of Arce Plumbing, particularly from business customers who regularly depend on their services at odd hours. These clients often mention positive interactions with specific employees, such as Ruben and Elizabeth, emphasizing their professionalism and thoroughness.Service Quality Issues: Conversely, multiple reviews indicate deteriorating trust among customers due to perceived incompetence or negligence. Clients reported that Arce Plumbing performed unsatisfactory work that required readdressing by other plumbing services. Instances of returning for unresolved problems, such as incorrectly installed equipment or inadequate repairs, led to significant dissatisfaction.Poor Communication: A consistent complaint involves inadequate communication, with several reviewers noting that their calls went unanswered, appointments were missed without notice, and estimates were delayed. This lapse in communication has fostered negative sentiments, especially among those expecting timely responses in urgent situations.Allegations of Dishonesty: Some customers accused the company of dishonesty regarding the nature of tasks completed and billing practices. Issues surrounding whether the work was performed correctly or items were replaced as claimed have sparked distrust amongst clients. Particular emphasis was placed on inflated charges and unsatisfactory resolutions of earlier problems, leading to further complications.Mixed Recommendations: While some clients firmly recommend Arce Plumbing for emergency services, highlighting the positives of knowledgeable staff and timely support, others strongly advise against the company due to frustrations related to costs, quality of work, and experiences of being misled. In summary, while Arce Plumbing & Sewer possesses a core of satisfied customers who appreciate their prompt emergency services, the company faces significant challenges regarding service consistency, reliable communication, and trustworthiness, which could potentially hinder its reputation if unresolved. Read less