USA Plumbing Leak Detection Water Restoration Company

In analyzing the reviews from the last month, several recurring themes and sentiments emerge about USA Plumbing Leak Detection Water Restoration Company. Most notably, the sentiment is overwhelmingly characterized by disappointment and frustration due to a lack of accountability and poor customer service.Positive References to Ownership: There are isolated mentions of Terry, the owner, being promp... Read more

In analyzing the reviews from the last month, several recurring themes and sentiments emerge about USA Plumbing Leak Detection Water Restoration Company. Most notably, the sentiment is overwhelmingly characterized by disappointment and frustration due to a lack of accountability and poor customer service.Positive References to Ownership: There are isolated mentions of Terry, the owner, being prompt and knowledgeable, particularly in the Dundee area. A few customers appreciated his efficiency and reasonable pricing during initial services.Recurring Problems with Service: Several reviews highlight critical issues with service follow-up. Customers frequently reported that after initial engagements, the responsiveness of the company deteriorated. Complaints about missed appointments, no-shows, and lack of communication were common, reinforcing a pattern of neglect regarding customer service.Financial Disputes and Perceived Dishonesty: Numerous reviewers voiced concerns about pricing practices, noting uncommunicated fees and issues with billing, including being overcharged and disputes regarding deposits. In several instances, customers felt they were misled about costs or left feeling as though they had been cheated, leading to urgent negative sentiment towards the financial practices of the business.Health and Safety Concerns: One of the most alarming reviews centered on a situation where raw sewage was released into a customer Read less