Schambach Plumbing & Heating

Positive Experiences: Several customers highlight their trust and satisfaction with the service provided by Schambach Plumbing & Heating, particularly praising Tom and Jason for their reliability and knowledge over the years. Long-term relationships with these employees indicate a level of consistency and professionalism that some clients appreciate.Communication Issues: A notable point of content... Read more

Positive Experiences: Several customers highlight their trust and satisfaction with the service provided by Schambach Plumbing & Heating, particularly praising Tom and Jason for their reliability and knowledge over the years. Long-term relationships with these employees indicate a level of consistency and professionalism that some clients appreciate.Communication Issues: A notable point of contention arises from the way staff handle customer interactions, particularly the initial phone call experience. One reviewer specifically noted a lack of courtesy in the response from Jason, which suggests that communication training may be necessary to enhance customer engagement and satisfaction.Pricing Concerns: A recurring theme among the negative reviews is the perception of high service costs. Customers have expressed feeling overcharged for repairs that they believe should be more affordable, especially when dealing with straightforward issues. There is an indication that customers feel unacknowledged in their complaints concerning pricing, leading to frustration and disappointment.Customer Service: Multiple reviews point out the need for improved customer service, especially in handling complaints. The lack of responsiveness or acknowledgment of customer concerns is viewed negatively, suggesting that Schambach Plumbing needs to adopt a more customer-centric approach to feedback and service recovery.Professionalism in Service Delivery: Despite the criticisms, some customers appreciated the professionalism of the technicians and their ability to complete work efficiently. However, the sentiment places heavy emphasis on the importance of not only performing the work well but also ensuring that customers feel valued throughout the service process. In conclusion, while Schambach Plumbing & Heating has loyal customers who commend their work quality, their customer service and pricing transparency require significant improvements to foster a more favorable overall company sentiment. Read less