Ray’s Plumbing & Heating

Ray's Plumbing has a mixed but analyzable track record across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a clear split: many reviewers praise responsiveness, punctuality, and courteous staff, but there are notable failures including a no-show appointment, an unprofessional quote interaction, and a furnace left at max temperature after service. Pricing... Read more

Ray's Plumbing has a mixed but analyzable track record across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a clear split: many reviewers praise responsiveness, punctuality, and courteous staff, but there are notable failures including a no-show appointment, an unprofessional quote interaction, and a furnace left at max temperature after service. Pricing drew significant criticism, with one reviewer documenting a 1200% parts markup and another feeling robbed of a $100 diagnostic fee, though several others found pricing fair or reasonable. Project completion is similarly divided — successful full re-pipes and emergency repairs are offset by a dangerous gas leak caused by improper hot water heater installation, a misdiagnosis, and a furnace job described by a village inspector as 'one of the ugliest he had seen.' Experience scores reflect genuine skill in some jobs (correct leak diagnosis after others failed, copper re-pipe praised) but serious technical failures in others (loose gas fittings, incorrect flue angle, untaped ductwork). The score reflects a contractor with real capability but inconsistent execution and quality control. Read less