Find Nearby Plumbers In Elgin, Illinois

Convenient Plumbing earns strong marks across all four dimensions, driven by a large volume of detailed, specific reviews praising Ed and Jeremy's responsiveness, punctuality, honest communication, and technical skill. The professionalism and experience scores are particularly well-supported, with dozens of reviewers citing prompt callbacks, on-time arrivals, thorough explanations, and quality workmanship across a wide variety of jobs. Project completion is also highly rated, with numerous reviewers confirming jobs were finished on time, at the quoted price, and with follow-up calls to ensure satisfaction. However, the pricing dimension is meaningfully dragged down by three credible 1-star reviews — two of which specifically allege that a warranted water heater installation was billed at roughly double what competing plumbers quoted for the same job, and one alleging a $300 repair failed within a year with a demand for full replacement cost — which prevents a higher pricing score despite the majority of reviewers praising fair and transparent pricing. These negative pricing complaints are detailed, plausible, and consistent with each other, and cannot be dismissed.

• TWO DUPLICATE REVIEWS DETECTED: The review beginning 'These guys are honest and efficient professionals...' (ejector pump failure) appears twice with different dates (2019-06-11 and 2018-08-27). Similarly, the review beginning 'Once again, I am very happy with their work...' (water softener and laundry tub) appears twice with different dates (2021-06-10 and 2021-04-28). The review beginning 'These guys were great. I hired them to install my water softener...' also appears twice (2021-06-10 and 2020-11-13). These duplicates were counted only once each for scoring purposes.
• PRICING CONCERN — CREDIBLE NEGATIVE PATTERN: Two separate 1-star reviews (2025-05-10 and 2024-06-17) independently describe being charged approximately $1,200–$1,275 for a warranted water heater installation and allege this was roughly double competitor quotes. The 2024 reviewer also states Ed refused to provide an itemized bill when challenged. This is a specific, recurring, and credible pattern that meaningfully suppresses the pricing score.
• RECENCY NOTE: The majority of reviews are from 2018–2022, with only a handful from 2023–2025. The two most recent negative pricing reviews (2024 and 2025) are among the most recent data points, which is a concern as it may indicate a shift in pricing practices.
• TWO REVIEWS CONTAIN NO USABLE TEXT: One review has no text at all (5-star, 2023-06-10) and one contains only the words 'Water softener' (5-star, 2023-06-10). These were excluded from dimension scoring as they provide no actionable evidence.
• FAKE REVIEW RISK — LOW: The vast majority of positive reviews contain specific names, job types, and situational details, which reduces the likelihood of coordinated fake reviews. However, the high volume of near-identical 5-star sentiment and the presence of duplicate reviews warrants mild caution.

This WW Score is based on a large, well-detailed review set and carries HIGH overall confidence, but consumers should weigh the pricing dimension carefully given two credible and independent complaints about significantly inflated charges on warranted water heater installations — a pattern specific enough to suggest a systemic pricing issue rather than isolated misunderstandings.

Hansen Heating and Plumbing demonstrates strong professionalism with consistent punctuality, courteous communication, and clean workmanship across 38 mentions. Project completion is solid with 28 mentions showing jobs finished on time and follow-through honored, though two negative reviews (2024 and 2017) indicate occasional accountability issues. Technical experience is well-documented across 26 mentions with knowledgeable technicians and quality workmanship. Pricing emerges as the weakest dimension with only 8 mentions; while most describe fair pricing, two detailed complaints about unexpected charges and cost overruns significantly lower this score. The company's strength lies in service reliability and technical competence, but pricing transparency requires attention.

• Two significant negative reviews (1-star ratings from 2024-01-02 and 2017-10-05) describe billing disputes and unmet expectations, contrasting sharply with overwhelmingly positive reviews. The 2024 review alleges failure to take responsibility for a mistake; the 2017 review claims a $125 overcharge without written quote.
• Pricing dimension has limited mention count (8 reviews). Most positive reviews do not explicitly address pricing, making this score less reliable than other dimensions.
• Three reviews contain only 'unknown' text with 5-star ratings (2014 and 2003), providing no usable data but counted as reviews analyzed.
• Three additional reviews are blank with 5-star ratings (2025-05-19 and 2025-04-10), suggesting possible data entry errors or placeholder reviews.
• Recency skew: 35 of 57 reviews are from 2025 (past 6 months), with only 3 reviews older than 2 years. Recent reviews are uniformly 5-star with detailed positive feedback, while older negative reviews are more specific and detailed. This pattern warrants caution regarding potential review management.
• No evidence of fake review patterns in language or phrasing; reviews vary in detail and specificity. However, the concentration of generic 5-star praise in recent months combined with blank/unknown entries suggests possible review platform issues rather than deliberate fraud.

This WW Score of 82.1 is moderately reliable for professionalism, project completion, and experience dimensions (all HIGH confidence with 26+ mentions each), but should be interpreted cautiously regarding overall trustworthiness due to two credible negative reviews describing serious service failures, limited pricing data (8 mentions), and a significant recency skew in the review dataset that may not reflect historical performance.

Cork's Plumbing earns strong marks across all four dimensions, with pricing and experience standing out as particular strengths based on numerous explicit reviewer comments about fair, competitive, and transparent costs as well as skilled, knowledgeable technicians. Professionalism scores are high overall but are modestly penalized by three credible negative reviews: one describing the owner yelling at and hanging up on a loyal customer, one detailing two months of no-shows and run-around, and one noting a receptionist who was unpleasant. Project completion is also strong, with many reviewers describing completed jobs and follow-through, but is tempered by one review describing an incomplete job and another describing a faulty installation (reused pressure relief valve) with a promised refund that never materialized. The majority of reviews are recent and detailed, lending meaningful confidence to the scores, though 8 reviews contained no text and could not contribute usable data.

• 8 reviews contained no text whatsoever — only a star rating. These were excluded from dimension scoring as they provide no usable evidence.
• Several reviews are very brief and generic (e.g., 'Great service!', 'Always best in class. #1', 'The best in the Midwest!', 'Nice people, good work.') with no specific details. These contribute minimally to scoring and slightly raise concern about authenticity, though they are not conclusively fake.
• One 1-star review (2024-01-04) describes a faulty installation where a used pressure relief valve was placed on a new water heater, and a promised refund from the owner never arrived — this is a credible and specific complaint that negatively impacts project completion and experience scores.
• One 1-star review (2023-06-10) describes two months of no-shows and run-around despite multiple conversations with the owner — this is a credible complaint that negatively impacts professionalism and project completion scores.
• One 1-star review (2016-09-12) describes the owner yelling at and hanging up on a loyal six-year customer over a billing question — this is older but credible and negatively impacts professionalism score.
• Several reviews are older than 3 years (2013–2019). While included for context, more weight was given to reviews from 2022 onward per recency rules.
• No strong fake review pattern detected overall, but the cluster of very short, undated generic 5-star reviews from 2022-06-10 and 2023-06-10 with identical dates warrants mild caution.

This WW Score is based on 49 reviews with usable content across a multi-year period, with strong representation from the past 12–36 months, and is considered moderately reliable — the high volume of detailed positive reviews is credible, but three specific negative reviews describing owner behavior, no-shows, and a faulty installation introduce meaningful downward pressure that prevents a top-tier score.

Dorr Plumbing demonstrates strong overall performance with particular strengths in professionalism, experience, and project completion. The company excels at responsiveness, punctuality, and technical skill, with multiple reviews praising quick response times, knowledgeable plumbers, and thorough workmanship. However, pricing emerges as a notable weakness, with three reviews explicitly criticizing high costs and labor charges that customers felt were excessive relative to the work performed. The majority of reviews (18 of 21) are highly positive, but the three negative reviews raise legitimate concerns about pricing transparency and value proposition.

• PRICING CONCERN: Three 1-star reviews (2019, 2018, 2014) specifically cite excessive charges and poor value. One customer paid $450 for a simple valve replacement ($12 part) plus a gas leak repair the company created. Another paid $980 for 7 hours of work on two small leaks. These are not isolated complaints and suggest potential pricing inconsistency or lack of transparency.
• RECENCY BIAS: 10 of 21 reviews are from 2019 or earlier (more than 5 years old). Only 4 reviews are from 2024. Recent reviews are uniformly positive, but older reviews contain the pricing complaints. Current pricing practices may differ from historical complaints, but this cannot be confirmed.
• POTENTIAL FAKE REVIEW PATTERN: Multiple reviews use nearly identical phrasing ('very professional,' 'honest,' 'responsive,' 'would recommend') with generic praise and no specific technical details. However, several reviews do contain specific names (Chris, Jim, Dave, Bob) and detailed problem descriptions, which mitigates this concern. Pattern is suggestive but not conclusive.
• QUALITY CONTROL INCONSISTENCY: One 2019 review describes a gas leak created by the plumber during a simple valve replacement, requiring a second $140 service call. This suggests potential quality control or training issues, though no other reviews mention similar problems.

This WW Score of 82.1 is moderately reliable but should be interpreted with caution due to pricing concerns and recency bias. The high confidence in professionalism and experience is well-supported by 13-16 mentions across recent and older reviews. However, the pricing dimension is based on only 7 mentions with mixed signals—most recent reviews praise 'fair' or 'good' pricing, while older reviews cite excessive charges. Customers should specifically inquire about pricing transparency and labor rates before engaging this company.

Russo's Plumbing demonstrates strong professionalism with consistent punctuality, responsiveness, and courteous communication across 14 reviews. Pricing is a significant strength, with 9 reviews explicitly praising fair, transparent, and honest pricing practices. However, project completion shows material weakness: one detailed 1-star review (June 2024) documents multiple failures including early arrival without notice, incomplete work (p-trap not replaced), a 7-hour job with unresolved water temperature and pressure issues, and ultimately the company terminating the customer relationship rather than standing behind their work. This recent critical failure significantly impacts the completion score despite 10 other positive reviews. Technical skill and problem-solving are generally strong across 8 mentions, though the June 2024 review raises questions about quality control and accountability.

• CRITICAL: One detailed 1-star review (2024-06-12) documents serious project completion failures including incomplete work, extended job duration with unresolved issues, and company refusing further service. This is a recent and credible negative review that materially contradicts the overwhelmingly positive pattern.
• PATTERN CONCERN: 13 of 16 reviews are 5-star ratings with very positive language. While many include specific details (names, job types, explanations), the concentration of perfect ratings is notable. However, the June 2024 1-star review appears genuine and detailed, suggesting the positive reviews are not fabricated.
• RECENCY ISSUE: Most reviews are from 2019-2023. Only 3 reviews are from 2024, including the critical negative review from June 2024. This suggests a potential recent service quality decline or customer satisfaction issue.
• ACCOUNTABILITY CONCERN: The June 2024 review explicitly states the company blamed the customer for problems, refused to take responsibility, and terminated the relationship. This raises red flags about how the company handles complaints and accountability.

This score should be treated with CAUTION. While the overall WW Score of 82.1 reflects strong professionalism and pricing across most reviews, the recent detailed 1-star review documenting serious project completion failures, incomplete work, and poor accountability significantly undermines confidence in the completion dimension and suggests the company may have experienced a service quality decline. The score is reliable for historical performance but may not reflect current service standards.

PSI Plumbing earns strong marks across all four dimensions, with consistent praise for responsiveness, fair pricing, and completed work. Professionalism is the highest-volume dimension, with 12 of 13 reviews touching on it — the vast majority describing courteous, communicative, and timely service. However, one 1-star review from 2019 describes a notably rude phone interaction, which meaningfully pulls the professionalism score down from what would otherwise be near-perfect. Pricing is frequently cited as fair and transparent, with one reviewer noting the final bill came in below the estimate. Project completion is a clear strength — jobs are consistently described as finished quickly, cleanly, and in a single visit, including emergency calls. Experience scores well based on reviewers describing knowledgeable explanations, proactive problem identification, and technically sound work across a range of plumbing tasks.

• One significant negative review (1-star, 2019) describes a rude phone interaction — this is a credible outlier and has been factored into the professionalism score.
• The majority of reviews are dated between 2015 and 2018, with only one review from 2021. Recency is limited; the score may not reflect current service quality.
• No reviews from 2022 or later are present. Consumers should seek more recent feedback before hiring.
• Several reviews are highly positive with specific details (names, job types, times), which reduces fake review concern. No strong patterns of fabricated reviews detected.

This WW Score is based on 13 reviews with good dimensional coverage, but limited recency — most reviews are 5 or more years old — so the score should be treated as a historical indicator of quality rather than a current guarantee of service.