Find Nearby Plumbers In Elgin, Illinois

Certified Plumbing has a strong and consistent track record across all four dimensions, with the large majority of reviews praising responsiveness, punctuality, fair pricing, and quality workmanship. Ronald is repeatedly named as a standout technician, and multiple reviewers highlight emergency availability, transparent quotes, and thorough cleanup as differentiators. However, three negative reviews — including one describing a no-show, one describing rude and incomplete work, and one brief complaint about unprofessionalism — prevent a top-tier score and reflect real reliability concerns. The negative reviews are older (2018 and earlier for the worst ones), and the recent trend (2023–2025) is overwhelmingly positive, which moderately offsets those concerns. Scores are held conservative due to the presence of credible negative experiences and a small number of blank/no-text reviews.

• 4 reviews contain no text (blank body with only a 5-star rating) — these were excluded from dimension scoring as they provide no usable data.
• One credible 1-star review (2022-04-06) describes a no-show/no-confirmation appointment, indicating a potential reliability issue.
• One detailed 1-star review (2022-09-02) also describes a no-show for a scheduled appointment, corroborating the reliability concern.
• One highly detailed 1-star review (2018-11-30) describes rude behavior, incomplete work, and an owner who responded dismissively — this is a serious professionalism flag.
• One 2-star review (2011-12-14) briefly states the work was not professional — low detail but consistent with other negative signals.
• The overwhelming majority of reviews are 5-star with no negative feedback, which is a mild flag for review skew; however, the reviews are sufficiently specific and varied in detail to suggest they are largely genuine.
• Several reviews reference different technician names (Ronald, Jason, Jonathan, Nate, Ely, Arnold) — this suggests a multi-person operation, and quality/professionalism may vary by technician. Nate specifically was cited negatively.
• Reviews span from 2011 to 2025 — older reviews (pre-2022) were given reduced weight. The recent 2023–2025 reviews are strongly positive and represent the majority of the dataset.

This WW Score is based on a large and diverse review set spanning multiple years, with sufficient mentions across all four dimensions to carry HIGH confidence; however, the presence of multiple credible negative reviews — including documented no-shows and a detailed account of rude and incomplete service — means the score should be treated as a strong but not unconditional endorsement.

Complete Plumbing Services earns strong marks across all four dimensions, driven by an overwhelming volume of positive reviews praising Sal and his crew for responsiveness, punctuality, fair pricing, and skilled workmanship. Professionalism is the most frequently cited dimension, with dozens of reviewers specifically noting courteous behavior, timely arrivals, and clear communication. Pricing scores well with many reviewers explicitly comparing Sal favorably against competitors and noting honest, transparent quotes. Project completion is solid but tempered by four notable negative reviews describing unfinished work, a callback that was never honored, a faulty installation that leaked within six months and was charged again to fix, and a failed installation visit — these meaningfully reduce the project completion score. Experience scores highly based on specific technical praise across complex jobs including tankless water heaters, gas lines, full repipes, and permitted inspections that passed without issue.

• DUPLICATE REVIEWS DETECTED: A large number of reviews appear to be exact or near-exact duplicates posted on the same or adjacent dates (e.g., multiple identical reviews on 2022-08-24, 2022-05-25, 2021-06-28, 2021-06-03, 2021-05-26, 2021-03-06, 2021-03-01, 2016-04-08, 2016-06-18, and many others). These duplicates have been counted as single unique reviews for scoring purposes and inflate the total review count significantly.
• MULTIPLE TECHNICIAN NAMES: Reviews reference Sal, Salvador, Jeff, Brad, Richard, Nick, Shannon, Mike, Marty, and Skippy — suggesting this profile may aggregate reviews for multiple businesses or locations operating under the 'Complete Plumbing Services' name, which reduces confidence that all reviews reflect the same team or service quality.
• NEGATIVE REVIEWS WITH SERIOUS CONCERNS: Four 1-star reviews describe: (1) a $400 charge for a sink repair that was not fixed, followed by a demand for another $200-$400 to complete the job; (2) a technician who could not diagnose a heating/hot water issue, overcharged for a thermostat, and then became unreachable; (3) a leaking faucet repair that was not fixed and the plumber stopped responding for 3+ weeks; (4) a failed water heater installation where the technician did not check power supply, then the company became unavailable for follow-up despite advertising 24-hour service.
• RECENCY NOTE: The majority of reviews with substantive detail are from 2021–2025, which is positive. However, a cluster of reviews from 2016–2019 reference different named technicians (Marty, Mike, Brad, Nick) suggesting possible business ownership or staffing changes over time.
• BLANK REVIEWS: Three reviews contained no text (only a star rating) and were excluded from dimension scoring but counted in total reviews analyzed.
• ONE REVIEW (2020-08-25) noted a voicemail box that was perpetually full, raising a minor responsiveness concern.

This WW Score carries HIGH data confidence due to the large volume of substantive reviews, but should be interpreted with caution given confirmed duplicate review patterns, multiple technician identities suggesting possible profile aggregation, and four credible negative reviews describing incomplete work, billing disputes, and post-job unresponsiveness that meaningfully offset the otherwise strong positive record.

Anchor Plumbing has a strong overall reputation built across a large volume of reviews spanning more than a decade, with consistent praise for professionalism, responsiveness, and technical skill from named technicians including Jeff, Dan, Aaron, Jeremy, and Mike. Pricing is frequently cited as fair, reasonable, or competitive, with multiple reviewers specifically noting that final costs came in at or below quoted amounts. Project completion is generally strong, with many same-day and prompt responses highlighted, though a small number of negative reviews cite incomplete work, a padded-hours allegation, and one instance of a recurring problem not being resolved. Experience scores well due to numerous specific descriptions of skilled diagnostics and problem-solving, including slab leaks, main line cracks, and complex multi-fixture jobs. Scores are modestly tempered by a meaningful minority of negative reviews and by the presence of a significant number of off-topic reviews from what appear to be UPS Store locations mixed into this dataset, which reduces the reliability of the overall review pool.

• CRITICAL DATA CONTAMINATION: A substantial portion of reviews — estimated at 35 to 40 out of 155 — are clearly written about UPS Store retail locations and have no relevance to Anchor Plumbing. These reference staff names like Maggie, Dawson, Francis, Miranda, Alexa, and Josie, and describe shipping, Amazon returns, notary services, and packaging. These reviews were excluded from scoring but their presence in the dataset is a serious data integrity concern.
• BLANK REVIEWS: Approximately 10 to 12 reviews contain no text whatsoever, only a star rating. These provide no usable dimensional data and were excluded from scoring.
• FAKE REVIEW SUSPICION — MODERATE: Several reviews dated 2025-03-11 and 2025-05-10 share identical dates and exhibit generic, non-specific praise with no job details. This clustering pattern is consistent with review solicitation campaigns and warrants moderate skepticism.
• RECENCY NOTE: The majority of substantive plumbing reviews span from 2013 to 2025. Older reviews (pre-2019) carry reduced weight. The most recent reviews (2025) are generally positive and consistent with the historical trend.
• NEGATIVE REVIEW SUMMARY: Negative plumbing-specific reviews include: a $500 charge for an unfixed toilet (2021), a plumber padding hours caught on security camera (2017), a no-show after taking a $75 service call fee (2016), a drain clog recurring within 30 days (2014), and a 5-week faucet replacement delay with disputed charges (2012). These represent a meaningful minority but are not isolated incidents.
• ONE REVIEW (2021-01-30) describes paying nearly $500 for a toilet repair that was never resolved even after a callback — this directly impacts the project_completion score and is weighted accordingly.

The WW Score of 83.1 carries HIGH confidence for the plumbing-specific reviews analyzed, but the overall dataset is significantly contaminated with off-topic UPS Store reviews and blank entries, which means consumers should treat this score as representative of Anchor Plumbing's core service quality rather than a clean, uncontaminated review pool.

ABS Plumbing and Ted Wilburn receive consistently strong marks across all four scored dimensions, with professionalism being the most frequently cited strength — reviewers repeatedly highlight punctuality, respectful conduct, clear communication, and a clean work site. Pricing is a notable positive differentiator, with multiple reviewers specifically praising honest, transparent quotes and Ted's willingness to repair rather than replace when a cheaper solution was available. Project completion is well-supported, including a standout example of Ted returning on a Saturday to honor a callback at no apparent extra charge. Experience is evidenced by Ted's ability to diagnose problems that a prior plumber had failed to resolve and his demonstrated knowledge of older home plumbing systems. The primary caveat is that all reviews are dated between 2011 and 2015, meaning there is no data from the past several years to confirm whether this level of service has been maintained.

• ALL REVIEWS ARE OLDER THAN 9 YEARS: Every review dates from 2011 to 2015. There is no recent data to confirm current service quality. Scores should be interpreted as a historical snapshot only.
• 2 REVIEWS MARKED 'unknown': Two reviews contain no usable text and were excluded from dimension scoring. Both carry 5-star ratings, which may slightly inflate the perceived overall sentiment.
• POTENTIAL RECENCY BIAS RISK: The volume and consistency of positive reviews from a narrow time window (2011–2015) is noted. While no overt fake review patterns were detected — reviews contain specific details, named individuals, and varied language — the complete absence of any critical feedback across 17 usable reviews warrants mild caution.
• NO NEGATIVE REVIEWS PRESENT: Not a single review contains criticism or a rating below 5.0. While this may reflect genuine quality, it also limits the engine's ability to identify any weaknesses or inconsistencies in service delivery.

The WW Score of 83.1 carries HIGH dimensional confidence based on mention volume, but overall reliability is significantly limited by the fact that all reviews are between 9 and 13 years old, making this score a poor predictor of current contractor performance without supplemental recent data.

Tom's Plumbing demonstrates strong overall performance across all dimensions, with particular strengths in technical expertise and project completion. Professionalism is consistently praised with 89 mentions highlighting punctuality, communication, and courteous behavior from named technicians (Mike, Bob, Alan). Project completion scores well with 78 mentions of timely work and follow-through, though a small number of callbacks and incomplete repairs are noted. Experience is highly rated with 68 mentions of skilled workmanship and problem-solving. Pricing presents the weakest dimension (76.8) with 32 mentions revealing mixed feedback: many customers praise fair and reasonable rates, but several complaints about estimates that increased significantly post-quote and markup concerns reduce confidence in this area.

• PRICING INCONSISTENCY: Multiple reviews (2015-2018) report significant quote-to-final-price discrepancies. One customer reported a $500 estimate that became $654 (30% increase); another reported $1,000 estimate that became $2,000-$3,000. This pattern suggests potential estimation or communication issues.
• CALLBACK/COMPLETION ISSUES: Three reviews explicitly mention incomplete work or failed callbacks. One customer (2017-01-03) reported a blockage that was not actually cleared and company refused to send someone back. Another (2016-09-17) noted slow emergency response despite 24-hour service advertising.
• STAFF ATTITUDE CONCERN: One review (2015-08-18) describes a plumber with confrontational personality and unwillingness to perform requested work. Another (2025-04-09) reports condescending tone from office staff (Tammy) regarding customer-supplied materials.
• RECENCY BIAS NOTED: 65% of reviews are from 2025 (recent) and are predominantly 5-star with minimal detail. Older reviews (2014-2018) contain more balanced feedback with specific criticisms. Recent reviews show less variation and detail, which may indicate selection bias or review platform changes.
• GENERIC PRAISE PATTERN: Approximately 15 reviews contain only ratings with no text or minimal text (single words/periods). While not necessarily fake, this limits data quality for scoring.
• PARTS MARKUP CONCERN: One review mentions 350% markup on parts, and another notes parts were charged at higher rates than expected, suggesting potential pricing opacity on materials.

This WW Score of 82.3 is reliable with HIGH overall confidence due to large sample size (176 reviews) and consistent mention counts across dimensions (32-89 mentions). However, the pricing dimension should be interpreted cautiously due to documented quote-to-final-price discrepancies and the recency skew toward 5-star reviews with minimal detail. The score reflects a solid, experienced contractor with strong technical skills and generally good professionalism, but customers should request detailed written estimates and clarify pricing structure upfront to avoid surprises.

Marquez Plumbing demonstrates strong overall performance with a WW Score of 82.3, driven primarily by exceptional professionalism (87.5) and solid project completion (84.0). The company excels at responsiveness, punctuality, and customer communication, with numerous reviews praising quick callbacks, same-day service, and friendly technicians. Technical skill and workmanship are consistently praised across water heater installations, drain repairs, and complex plumbing work. However, pricing emerges as a notable weakness (76.0), with several customers reporting unexpected charges, hourly billing disputes, and tool fees that felt excessive. A handful of serious service failures—including two no-shows without communication and one incomplete repair causing property damage—temper the otherwise positive profile.

• PRICING CONCERNS: Multiple reviews (2020-12-23, 2023-06-13, 2021-10-05, 2014-05-13) report billing disputes, unexpected charges for additional labor, tool fees, and hourly minimums that customers felt were unfair. This is the most consistent negative pattern.
• SERVICE FAILURES: Two critical incidents of no-shows without communication (2020-05-27) and one incomplete repair that caused water damage (2015-01-22) indicate occasional lapses in accountability and quality control.
• CUSTOMER SERVICE INCONSISTENCY: One 1-star review (2023-08-19) describes poor receptionist behavior and lack of consideration for a long-term senior customer. Another review (2013-07-30) reports no callback after initial good service.
• RECENCY NOTE: Most reviews are from 2018 or earlier (approximately 60% of dataset). Recent reviews (2024, 2023) are predominantly 5-star with minimal critical detail, which could suggest selection bias or review filtering. However, the 2023-08-19 negative review and 2023-06-13 pricing complaint provide recent balance.
• FAKE REVIEW RISK - LOW: While many reviews are enthusiastic, they contain specific details (technician names, time durations, problem descriptions, pricing comparisons) that suggest authenticity. No obvious patterns of identical phrasing or generic praise detected. The presence of 1-2 and 2-3 star reviews alongside 5-star reviews supports credibility.

This WW Score of 82.3 is reliable and should be trusted for general guidance. The score is based on 56 reviews with strong data density across all dimensions. Professionalism and project completion are well-supported by 38-42 mentions each (HIGH confidence). However, the pricing score (MODERATE confidence, 16 mentions) should be weighted carefully—customers consistently report billing surprises and disputes, suggesting this is a genuine operational weakness rather than isolated complaints. The company's responsiveness and technical skill are genuinely strong, but prospective customers should request detailed written quotes and clarify billing terms upfront before engaging services.