MPT Plumbing

The reviews for MPT Plumbing reveal a complex portrait of customer experiences ranging from highly positive to deeply negative. The positive sentiments primarily emphasize excellent customer service, quick response times, and effective problem-solving abilities. Customers frequently noted their satisfaction with the professionalism exhibited by the technicians, specifically highlighting the courte... Read more

The reviews for MPT Plumbing reveal a complex portrait of customer experiences ranging from highly positive to deeply negative. The positive sentiments primarily emphasize excellent customer service, quick response times, and effective problem-solving abilities. Customers frequently noted their satisfaction with the professionalism exhibited by the technicians, specifically highlighting the courteous demeanor, punctuality, and cleanliness maintained during service. Many reviewers expressed gratitude for the helpfulness shown in going beyond the basic job requirements, often providing advice on additional issues without pressuring the customer into further purchases. Conversely, several reviews indicate serious dissatisfaction regarding pricing practices. Some customers accused MPT of high estimates or overcharging for relatively simple tasks, feeling misled during the initial consultations. Complaints about a $59 service charge for bidding and unexpectedly high repair costs were prevalent, particularly in instances where the work completed was less extensive than suggested. This sentiment is compounded by reports of perceived arrogance from the owner, leading customers to feel as though their queries were disregarded until they agreed to pay inflated fees. Additionally, there were mentions of unprofessional communication, specifically related to the owner Read less