McHenry Plumbing

McHenry Plumbing shows a deeply polarized performance profile. Two recent positive reviews (2017) praise technician Butch's expertise, friendliness, and fair pricing ($495 vs competitor's $1250), while two negative reviews (2022, 2019) cite complete failure in responsiveness and follow-up—specifically non-existent customer service, ignored callbacks, and lack of warranty support. The company dem... Read more

McHenry Plumbing shows a deeply polarized performance profile. Two recent positive reviews (2017) praise technician Butch's expertise, friendliness, and fair pricing ($495 vs competitor's $1250), while two negative reviews (2022, 2019) cite complete failure in responsiveness and follow-up—specifically non-existent customer service, ignored callbacks, and lack of warranty support. The company demonstrates strong technical skill and competitive pricing when engaged, but severe deficiencies in professionalism and project follow-through that directly contradict their core service obligations. The recency gap is critical: positive reviews are 5+ years old, while the most recent review (2022) documents ongoing communication failures. Read less