HD Plumbing and Heating

HD Plumbing & Heating demonstrates strong professionalism and fair pricing, with most reviews praising responsive communication, friendly staff, and reasonable costs. However, significant concerns emerge around project completion and warranty follow-through, with multiple customers reporting repeated failures of installed water heaters, refusal to honor warranty work, and poor callback responsiven... Read more

HD Plumbing & Heating demonstrates strong professionalism and fair pricing, with most reviews praising responsive communication, friendly staff, and reasonable costs. However, significant concerns emerge around project completion and warranty follow-through, with multiple customers reporting repeated failures of installed water heaters, refusal to honor warranty work, and poor callback responsiveness. The company excels in initial service delivery but struggles with long-term accountability and standing behind their work. The WW Score of 72.8 reflects this inconsistency: excellent front-end service undermined by serious back-end reliability issues. Read less