Overview of Company Customer Sentiment Analysis in May
AVD Plumbing receives overwhelmingly negative reviews across all four scored dimensions, with 9 out of 10 reviews rating the company 1 star. Professionalism is severely damaged by repeated accounts of rude communication, missed appointments, no-shows, and in one case the owner retaliating against a customer by canceling their warranty claim. Project completion is catastrophically poor — multiple... Read more
AVD Plumbing receives overwhelmingly negative reviews across all four scored dimensions, with 9 out of 10 reviews rating the company 1 star. Professionalism is severely damaged by repeated accounts of rude communication, missed appointments, no-shows, and in one case the owner retaliating against a customer by canceling their warranty claim. Project completion is catastrophically poor — multiple reviewers describe technicians arriving without tools or equipment, performing no actual work, collecting service fees, and then never returning or following through. Pricing and value perceptions are deeply negative, with multiple customers explicitly describing the company as fraudulent for cashing checks or collecting deductibles without performing any work. The sole positive review (5 stars, 2017) describes a single successful garbage disposal repair with punctual, professional service, but it is entirely outweighed by the volume and severity of negative accounts. Experience scores are also very low, with reviewers noting technicians failed to diagnose obvious problems, arrived without necessary equipment, and in one case caused a flood by not turning off the water before working on a valve. Read less