All Suburban Emergency Plumbing & Power Rodding

All Suburban receives strong praise from many repeat customers for responsiveness, punctuality, and fair pricing, with multiple reviewers highlighting George and his crew by name as reliable and professional. However, a persistent and serious pattern of complaints about a rude receptionist/phone staff significantly drags down the professionalism score, with at least five independent reviewers expl... Read more

All Suburban receives strong praise from many repeat customers for responsiveness, punctuality, and fair pricing, with multiple reviewers highlighting George and his crew by name as reliable and professional. However, a persistent and serious pattern of complaints about a rude receptionist/phone staff significantly drags down the professionalism score, with at least five independent reviewers explicitly describing hostile, dismissive, or even abusive phone interactions. Project completion is mixed: while many jobs were finished quickly and correctly, there are credible accounts of misdiagnosis, shoddy installation work (dangerous venting failure on a water heater), refusal to honor callbacks, and one instance of a missed appointment with no follow-through. Experience scores are similarly split, with several reviewers praising problem-solving speed and skill, while others documented clear technical failures including a missing toilet seal, an incorrect diagnosis costing $425, and a sewer clean-out that a subsequent plumber found in 30 seconds. The volume and specificity of negative reviews prevent this contractor from scoring in the upper tier despite a loyal base of satisfied customers. Read less