A Better Plumber & Sewer Company

This contractor has a deeply polarized review history, with enthusiastic praise in older reviews (2012–2019) contrasted sharply by a pattern of serious complaints in more recent reviews (2020–2024). Professionalism is significantly dragged down by multiple documented no-shows, broken promises by the owner, a crew leaving a home with water running unattended, and rude or unhelpful office intera... Read more

This contractor has a deeply polarized review history, with enthusiastic praise in older reviews (2012–2019) contrasted sharply by a pattern of serious complaints in more recent reviews (2020–2024). Professionalism is significantly dragged down by multiple documented no-shows, broken promises by the owner, a crew leaving a home with water running unattended, and rude or unhelpful office interactions. Project completion suffers from several accounts of incomplete or incorrect work, abandoned jobs, and failure to honor quoted guarantees. Pricing received mixed signals — some reviewers praised fair or below-market rates, while others reported being charged more than quoted or billed for unauthorized work. Experience scores moderately, with several positive accounts of skilled technicians solving difficult problems, but offset by cases where the root cause of a problem was misdiagnosed across multiple visits. Read less