J C Dillon Plumbing

The reviews reflect a polarity in customer experiences, highlighting both positive and negative aspects of J C Dillon Plumbing's service. Positive Experiences:Professionalism and Timeliness: Several customers have noted the professionalism and reliability of the plumbers. Words like "prompt," "reliable," and "affordable" are frequently mentioned by satisfied customers, indicating a consistent st... Read more

The reviews reflect a polarity in customer experiences, highlighting both positive and negative aspects of J C Dillon Plumbing's service. Positive Experiences:Professionalism and Timeliness: Several customers have noted the professionalism and reliability of the plumbers. Words like "prompt," "reliable," and "affordable" are frequently mentioned by satisfied customers, indicating a consistent standard of workmanship.Affordability: Some reviews mention the services as "affordable," suggesting that pricing might be perceived as reasonable by certain segments of their clientele.Quick Response: In an emergency situation, one reviewer experienced prompt service, leading to a positive first impression of the company and the potential to build customer loyalty. Negative Experiences:Billing Concerns: Multiple reviews cite distress over inflated bills and unexpected charges, with customers feeling that they are being billed for unperformed labor. This has led to a loss of trust and frustration, causing some to discontinue service.Communication Issues: Reviews indicate noticeable lapses in accountability and follow-up. Instances of unfinished projects are reported, along with promises of callbacks that are not upheld. This lack of effective communication contributes significantly to the negative perceptions.Poor Clean-Up: One customer reported unresolved issues left after service, specifically a mess from an installation that was not properly cleaned. The absence of care for the customer Read less