Expert Heating, Air & Plumbing

The reviews depict a company struggling with significant trust issues from its clientele. Commonly noted problems include: - Misdiagnosis and Unnecessary Repairs: Multiple reviewers recount experiences where they were informed they required substantial repairs or parts replacements, only to later discover that simpler, more cost-effective solutions existed. For example, one customer was ultimatel... Read more

The reviews depict a company struggling with significant trust issues from its clientele. Commonly noted problems include: - Misdiagnosis and Unnecessary Repairs: Multiple reviewers recount experiences where they were informed they required substantial repairs or parts replacements, only to later discover that simpler, more cost-effective solutions existed. For example, one customer was ultimately able to resolve a furnace issue by replacing a gas valve after being misled about needing a more expensive fix. - Customer Service Issues: Several customers commented on poor customer service experiences, particularly directed at management or ownership, highlighting a lack of responsiveness and professionalism. One review specifically mentioned that the owner was rude and unhelpful, exacerbating the frustrations of clients who had already faced service delays or cancellations. - Pricing Transparency: There are repeated allegations of predatory pricing, with numerous customers feeling that they were overcharged for services that lacked adequate itemization. Important costs, such as those associated with labor and parts, were often mentioned to be inadequately explained, leaving clients bewildered by their bills. - Inconsistency in Service Quality: Despite some positive reviews praising timely and courteous service, the majority echo a disillusionment with the company Read less