Bolt Plumbing

The reviews present a strong consensus about Bolt Plumbing's strengths, primarily focusing on the following aspects:Professionalism and Expertise: Many customers have noted Richard Bolt's extensive knowledge and capability in handling diverse plumbing issues, particularly with older homes. This expertise builds trust and leads to repeat business from satisfied customers.Quality of Work: Reviewers ... Read more

The reviews present a strong consensus about Bolt Plumbing's strengths, primarily focusing on the following aspects:Professionalism and Expertise: Many customers have noted Richard Bolt's extensive knowledge and capability in handling diverse plumbing issues, particularly with older homes. This expertise builds trust and leads to repeat business from satisfied customers.Quality of Work: Reviewers consistently mentioned the high-quality workmanship provided by Bolt Plumbing, praising the company for effectively resolving plumbing problems, from leaky faucets to complex water heater installations.Customer Service: The responsiveness and communicative nature of Richard and his team were highlighted positively. Customers appreciated timely responses and the clarity with which issues were communicated, fostering a sense of reliability.Value for Money: Several reviewers pointed out the fair pricing for the services rendered, emphasizing that the company not only solves their plumbing issues effectively but also does so without overcharging.Satisfaction with Results: The strong overall sentiment is compounded by the recurring theme of customers recommending Bolt Plumbing to others. Many expressed happiness with the results of the repairs, particularly instances where other companies may have suggested costly replacements that were not necessary. However, the negative review indicates that there may be inconsistencies in the company's customer service and communication, particularly in handling inquiries via platforms like Yelp. The failure to follow up with a customer seeking assistance raised concerns and suggests potential areas for improvement regarding their customer interaction protocols. In summary, while Bolt Plumbing generally receives overwhelmingly positive feedback for their services, focusing on improving follow-up and communication could help elevate their reputation further and mitigate isolated negative experiences. Read less