B & G Plumbing

The reviews over the past month show a significant contrast in customer experiences with B & G Plumbing. Long-standing customers express trust and satisfaction. One reviewer, who has relied on the company for nearly three decades, notes top-notch service and feels personally valued, indicating a strong performance in customer loyalty and long-term relationships. Conversely, a troubling trend of n... Read more

The reviews over the past month show a significant contrast in customer experiences with B & G Plumbing. Long-standing customers express trust and satisfaction. One reviewer, who has relied on the company for nearly three decades, notes top-notch service and feels personally valued, indicating a strong performance in customer loyalty and long-term relationships. Conversely, a troubling trend of negative feedback emerges from a substantial number of reviews. Many customers report experiences marked by unprofessional conduct, including procrastination, poor communication, and unsatisfactory workmanship. Common issues highlighted include:Poor Communication and Responsiveness: Customers report feeling neglected when issues arise. One reviewer described an experience where they received a dismissive response from a staff member, which added to their frustration rather than providing solutions.Quality of Work: There are multiple accounts of inadequate installations leading to further complications, such as leaks and electrical issues. One user detailed how a plumbing installation ultimately resulted in damage to their property and a substantial inconvenience.Handling of Complaints: Customers express dissatisfaction with the company Read less