Petersen Plumbing & Heating

Positive Experiences: A number of reviews highlighted instances of prompt service and efficiency, especially during urgent repairs like furnace installations. Customers appreciated professionals like Loren, Nick, and Aydin for their punctuality and skill. Many loyal customers expressed a long-standing relationship with Petersen, indicating a history of satisfactory service for routine plumbing nee... Read more

Positive Experiences: A number of reviews highlighted instances of prompt service and efficiency, especially during urgent repairs like furnace installations. Customers appreciated professionals like Loren, Nick, and Aydin for their punctuality and skill. Many loyal customers expressed a long-standing relationship with Petersen, indicating a history of satisfactory service for routine plumbing needs.Negative Experiences: A substantial portion of the reviews shared significant grievances regarding poor workmanship and customer service. Customers reported improper installations that led to additional damage, such as broken toilets and leaks that were not correctly addressed. The follow-up service appeared to be lacking, with numerous complaints about unreturned calls and inadequate responses to issues raised.Accountability and Communication Issues: Several customers mentioned poor interactions with specific service representatives, particularly naming a staff member, Carter, for dismissive behavior when addressing complaints about service failures. Many reviewers felt that Petersen Plumbing failed to take responsibility for the consequences of their work, which led to a perception of unprofessionalism.Pricing Concerns: Another recurring theme was dissatisfaction with pricing and billing practices. Customers expressed feeling overcharged for the services rendered, with comments about high material costs and labor billing hours that seemed excessive. Some reviews included specific accounts where customers felt they could have completed the work more efficiently and at a lower cost themselves.Customer Loyalty vs. Loss: There is a clear dichotomy of experiences; while some reviewers expressed deep trust and reliance on Petersen due to past favorable experiences (often from previous generations), many newer customers or those with recent problems indicated that they would not return after their negative experiences. This suggests a potential decline in quality or inconsistency in service that could harm the company Read less