Thiesse Plumbing

Many reviews underline a consistent theme of poor customer service. Several customers noted their frustration with getting in touch with the company, with multiple instances of experiences where promised callbacks never occurred. This lack of responsiveness has led some clients to seek plumbing solutions elsewhere, despite the company being located nearby. The reviews also highlight issues with ... Read more

Many reviews underline a consistent theme of poor customer service. Several customers noted their frustration with getting in touch with the company, with multiple instances of experiences where promised callbacks never occurred. This lack of responsiveness has led some clients to seek plumbing solutions elsewhere, despite the company being located nearby. The reviews also highlight issues with communication and the handling of service delays. One reviewer described a disturbing encounter where they felt blamed for the plumber's inability to complete a job due to a lack of proper equipment. This sentiment echoed across several reviews, where customers expressed disappointment with how their concerns were managed by the office staff, often describing them as condescending or unhelpful. While a few customers reported satisfactory service, particularly for minor plumbing work, others recounted alarming experiences that led to additional costs due to incorrect work or equipment failures. One review raised a serious issue regarding poor workmanship leading to a plumbing problem that the company eventually caused and then attempted to bill the customer to resolve. On the other hand, a small number of reviews were positive, emphasizing the quality of work when the plumbing service was performed. Some customers appreciated the technicians' knowledge and honesty, highlighting a level of care in addressing their plumbing needs. Moreover, the positive anecdotes appeared to infuse sentiments of trust and reliability for routine tasks, inferring perhaps a divide in experiences based on the nature of the plumbing jobs. Users needing less complex work felt more satisfied, whereas major issues led to frustration. In conclusion, while there are indications of competent technical staff capable of performing well in plumbing tasks, the company's inability to maintain consistent and satisfying customer service, particularly in scheduling and communication, raises serious concerns among current and prospective clients. Such factors could significantly impact their overall reputation and customer retention in the competitive plumbing space. Read less