Sullivan’s Plumbing & Heating

Sullivan's Plumbing demonstrates strong technical skill and workmanship (82.0), with multiple reviews praising their problem-solving ability and quality of repairs. However, professionalism is significantly undermined by serious communication failures—multiple customers report being ignored after leaving messages, missed appointments, and lack of follow-through on callbacks. Pricing is generally... Read more

Sullivan's Plumbing demonstrates strong technical skill and workmanship (82.0), with multiple reviews praising their problem-solving ability and quality of repairs. However, professionalism is significantly undermined by serious communication failures—multiple customers report being ignored after leaving messages, missed appointments, and lack of follow-through on callbacks. Pricing is generally fair when work is completed (72.5), though one customer was surprised by a $20 credit card fee. Project completion suffers from inconsistent follow-through, particularly regarding promised callbacks and scheduled work. The company excels when actively engaged on-site but struggles with responsiveness and reliability in the pre-work and post-work phases. Read less